Ticketing Assistant

Newcastle United Football Club; Newcastle upon Tyne; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Flexible ways of working

Participation in employee bonus scheme

Life assurance and free parking

Discount at Shearer’s Bar and Club Shop

Free GP appointments and wellbeing resources

Pension contribution

Free lunch, tea and coffee

Salary sacrifice scheme

Salary sacrifice schemes

Job summary

A renowned football club is seeking a Ticketing Assistant to join their customer service team in Newcastle upon Tyne. The role requires strong customer service skills, excellent communication abilities, and proficiency in Microsoft Office. You'll assist with ticketing operations and manage inquiries regarding seating and event details while maintaining a flexible work schedule, including evenings and weekends. This position offers benefits such as flexible working options and employee support resources.

Qualifications

• Comprehensive understanding of customer service principles.
• Ability to manage high volume inquiries effectively.
• Willingness to work flexible hours including weekends and evenings.
• Previous experience using CRM/ticketing system desirable.

Responsibilities

• Assist with ticketing operations and customer support.
• Respond to high volume inquiries regarding seating, pricing, policies, and event details.
• Refer complex queries to relevant departments or Ticketing Coordinators.

Skills

Strong customer service experience

Excellent communication skills

Proficiency in Microsoft Office (Word, Excel)

Previous experience using CRM/ticketing system

Passion to learn

Tools

Microsoft Office

CRM/Ticketing system

Job description

Join to apply for the Ticketing Assistant role at Newcastle United Football Club.

We are the heartbeat of the city. Come and be part of a long and proud history where we strive to be the best in everything we do, on and off the pitch. Bringing the people and communities together, join the Newcastle United Family as we embark on the next steps of our exciting journey.

About the role

We’re looking for an individual to join our Ticketing team where you will assist in all aspects of the Ticketing operations, providing excellent customer service to supporters either face‑to‑face, over the telephone or by email. You will deal with high volumes of general enquiries regarding seating, pricing, stadium policies and event details in a timely manner, referring queries to relevant departments or Ticketing Coordinators as required.

Responsibilities

• Assist with ticketing operations and customer support.
• Respond to high volume enquiries regarding seating, pricing, policies and event details.
• Refer complex queries to relevant departments or Ticketing Coordinators.

Qualifications and Skills

• Strong customer service experience.
• Excellent communication skills.
• Proficiency in Microsoft Office (Word, Excel).
• Previous experience using CRM/ticketing system desirable.
• Passion to learn and willingness to adapt to new systems.

Working Hours & Availability

You will need to have a flexible approach to work and be available to work on weekends and evenings, as required. (Home matchdays are played weekends and during the evenings, Monday – Sunday).

Benefits

• Flexible ways of working.
• Participation in our non‑contractual employee bonus scheme.
• NUFC life assurance, free parking, discount at Shearer’s Bar and the Club Shop.
• Helping Hand – free GP appointments, wellbeing resources, legal and financial support.
• Pension contribution.
• Free lunch, tea and coffee.
• Salary sacrifice scheme including tech, car, cycle to work and more.

Equality, Diversity and Inclusion

We’re committed to equality, diversity and inclusion and believe in equal opportunities for all. We recognise that the diversity of our people is one of our greatest strengths. We work together to reflect the communities we serve and maintain an inclusive environment where everyone can be authentic and reach their full potential.

Safeguarding

We’re committed to fostering a safe environment – we place high value on safeguarding and welfare for everyone we engage with.

How to apply

For further information on this role, visit our careers page. Please apply as soon as possible as this vacancy may close early should we receive a high volume of suitable candidates.

Recruitment Agencies – please note that we do not accept unsolicited / speculative candidate details or applications. Any candidates supplied, unless formally requested, will be taken as a direct / free candidate.

Key Information

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Customer Service and Administrative