Senior Coordinator, Ticketing, Access and Hospitality Systems

Liverpool FC; Liverpool; On-site; GBP 42,000 - 56,000; Full time

Benefits offered by this job

Pension 5.5%

Life Insurance

Financial guidance

Cycle to Work

Season tickets loan

Discounts & offers

LFCTV GO access

Priority tickets

Job summary

Liverpool FC is seeking a Senior Coordinator, Ticketing, Access & Hospitality Systems to support the club's ticketing, hospitality and access control across football and non-football events. You will help with setup, testing, validation and ongoing operations to ensure a seamless supporter experience and successful event delivery.

Collaborate with internal teams and suppliers, produce reports, handle issues and contribute to continuous improvement.

Qualifications

• Experience in ticketing or access control environments.
• Strong attention to detail and ability to handle multiple priorities.
• Excellent problem solving and stakeholder management skills.
• Effective communication under pressure in fast-paced events.

Responsibilities

• Support operation and delivery of ticketing, hospitality and access systems for events.
• Assist with event setup, ticket fulfilment, barcode management and readiness.
• Perform pre-event validation checks for accuracy and functioning of systems.
• Monitor systems during events and resolve related issues.
• Produce operational reports and analyse attendance and entry data.
• Investigate supporter enquiries related to ticketing and access records.
• Maintain system user access, permissions and governance controls.
• Support renewals, system rollovers and contingency testing.
• Deliver training on ticketing and access control processes.

Tools

SeatGeek

Fortress

Job description

We are looking for a Senior Coordinator, Ticketing, Access & Hospitality Systems to join the team at Liverpool FC. You will support the delivery and operation of the Club's ticketing, hospitality and access control systems across football and non-football events. Responsible for system setup, testing and pre-event validation, ensuring a seamless supporter experience and successful event delivery. Working closely with internal teams and suppliers, the role also supports reporting, projects and the resolution of ticketing and access-related issues.

What will you be doing?

• Support the operation and delivery of ticketing, hospitality and access control systems across football and non-football events.
• Assist with event setup, ticket fulfilment, barcode management, testing and event-day readiness.
• Perform pre-event validation checks to ensure ticketing and access systems are accurate and functioning correctly.
• Monitor systems during events and help resolve supporter, ticketing and access-related issues.
• Produce operational reports and analyse attendance, ticket activation and entry performance data.
• Investigate supporter enquiries relating to ticketing, attendance and access records.
• Maintain system user access, permissions and governance controls.
• Support seasonal renewals, annual system rollovers and contingency testing activities.
• Deliver training and guidance on ticketing and access control processes and best practices.
• Work closely with internal teams and external suppliers to support event delivery, incident management and continuous improvement initiatives that enhance the supporter experience.

Who are we looking for?

Essential Skills & Experience

• Experience working in ticketing, access control, customer operations or event delivery environments.
• Strong attention to detail, organisational skills and the ability to manage multiple priorities and deadlines.
• Excellent problem‑solving, communication and stakeholder management skills.
• Ability to work effectively under pressure in fast‑paced operational settings.
• Collaborative approach with a strong focus on delivering an outstanding supporter experience.

Technical Skills

• Experience using ticketing platforms such as SeatGeek and access control systems such as Fortress or similar.
• Skilled in data validation, reconciliation, system testing and ticket fulfilment processes.
• Strong Microsoft Excel and data analysis skills, with experience producing operational reports and identifying trends.
• Good understanding of ticketing operations, stadium access and event delivery processes.

Desirable

• Experience supporting event‑day operations.
• Experience working with third‑party venues and supplier‑managed systems.
• Basic project coordination experience.

This is a full‑time perm position working 35 hours per week. Your main base will be our city centre office in Liverpool.

To reward your hard work and commitment we offer a competitive salary, 25 days holiday (plus 8 bank holidays and the option to purchase up to an additional 5 days) and access to our benefits kit bag which includes but not limited to:

• Contributory pension scheme matching up to 5.5%
• Life Assurance Cover
• Free financial guidance and mortgage advice
• Car salary sacrifice scheme for affordable driving
• Cycle to Work scheme to keep you active
• Purchase season ticket loans for easier commuting
• Exclusive shopping discounts & cashback with top retailers
• Will Writing Service for future planning
• Employee Assistance Programme for confidential support
• Medicash Health Cash Plan for everyday healthcare needs
• Volunteering opportunities to give back to the community
• Special LFC perks – retail discounts, partner offers, free LFCTV GO access, and priority tickets for matches, events & concerts…

LFC Benefits.pdf

At Liverpool Football Club, we have an unwavering commitment to equality, diversity and inclusion and are always looking to make a positive difference in the communities that we operate within. We are proud of our achievements in this area; maintaining the Premier League Equality Standard Advanced Level, becoming a founding signatory of the Football Association’s Football Leadership Diversity Code and being recognised as a leader in this important area on and off the pitch.

We take our responsibilities in this area seriously and through the work being done across the club, we are committed to increasing the diversity of our people and becoming an increasingly inclusive workplace for all. We are committed to hiring great people representative of diverse backgrounds, perspectives, and skills across our entire business. If you share our enthusiasm and passion for inclusivity, then we want to hear from you.

Liverpool FC is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all Colleagues and Volunteers to share this commitment.