Academic Operations Coordinator

Online Education Services; Birmingham; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

35 hour working week

25 days of annual leave

Study assistance

Global mentoring program

Bank holidays included

Diversity & inclusion values

Job summary

Online Education Services (OES) in Birmingham seeks an organised Academic Administrator to support the Academic Director and Academic Quality team. The role covers scheduling, assessment administration, enrolment, tutor coordination and quality processes.

You will maintain accurate records, coordinate meetings and documentation, and assist with partner requirements while managing multiple priorities in a collaborative, student-focused environment.

Qualifications

• Previous experience in an administrative or coordination role.
• Excellent organisation and time-management skills.
• Strong attention to detail, especially maintaining records and documentation.
• High levels of IT and computer literacy; able to learn systems quickly.
• Experience in data reporting and administrative record-keeping.
• Excellent written, verbal and interpersonal communication skills.

Responsibilities

• Academic coordination — organising meetings, schedules, agendas, minutes and documentation.
• Academic support — assisting with academic projects, reporting and process maps.
• Complaints and student feedback — maintaining registers, compiling reports and supporting monitoring activities.
• Online tutor administration — supporting tutor recruitment, contracts, module allocations, records, invoicing and payroll.
• Assessment administration — coordinating processes, referrals, resits, moderation, results reporting.
• Student enrolment — supporting enrolment through SITS and preparing reports.
• General administration — preparing letters, ID cards, onboarding, expense reconciliation.

Skills

Administrative experience

Organised

Time management

Attention to detail

IT literacy

Education

Tertiary qualification

Job description

Online Education Services (OES) in Birmingham seeks an organised Academic Administrator to support the Academic Director and Academic Quality team. The role covers scheduling, assessment administration, enrolment, tutor coordination and quality processes.

You will maintain accurate records, coordinate meetings and documentation, and assist with partner requirements while managing multiple priorities in a collaborative, student-focused environment.