Student Funding & Tuition Advisor

Online Education Services Pty Ltd; Birmingham; Hybrid; GBP 26,000 - 32,000; Full time

Benefits offered by this job

25 days’ annual leave

Bank holidays

Purchased leave scheme

Study assistance

Global mentoring programme

Wellbeing and flexible working

Job summary

Online Education Services (OES) seeks a proactive Student Funding Advisor in Birmingham to guide students through tuition fees, funding routes and payment responsibilities. You will work with university partners and internal teams to ensure funding arrangements are in place and cases are resolved efficiently.

The role emphasizes empathetic communication, accurate record-keeping and timely action on deadlines.

Qualifications

• Experience in finance, administration, customer service or case management; experience within higher education would be advantageous.
• Experience managing individual cases or enquiries from initial contact through to resolution.
• Excellent organisation and attention to detail, particularly when handling financial or student information.
• The ability to manage a busy workload and work effectively to deadlines and service-level agreements.
• Confidence handling sensitive or challenging financial conversations with sound judgement.
• Strong written and verbal communication, problem-solving and interpersonal skills.
• Experience using CRM, student-record or payment systems, with the ability to learn new platforms quickly.
• A proactive, collaborative and student-focused approach, with the confidence to elevate concerns when appropriate.

Responsibilities

• Providing clear, one-to-one guidance to students on tuition fees, payment options, funding routes, sponsorship and their financial responsibilities.
• Supporting undergraduate and postgraduate students through the student loan application process, including explaining the implications of delays, incomplete applications or unsuccessful outcomes.
• Helping students establish suitable payment arrangements and maintaining regular contact until funding or payment is confirmed.
• Responding to funding enquiries and discussing available options when difficulties arise, including self-funding, deferral or a leave of absence.
• Monitoring payment and funding deadlines, issuing timely reminders and clearly explaining the consequences where requirements are not met.
• Maintaining accurate records of payments, loan applications, payment plans and sponsorship arrangements.
• Working closely with University Finance, Student Records, Registry and OES Admissions teams to resolve queries and support student enrolment.
• Escalating complex or high-risk cases appropriately and contributing ideas to improve funding processes and student communications.

Skills

Finance experience

Administration

Customer service

Case management

CRM systems

Communication skills

Attention to detail

Education

Tertiary qualification in progress

Tools

CRM software

Student records system

Payment systems

Job description

Online Education Services (OES) seeks a proactive Student Funding Advisor in Birmingham to guide students through tuition fees, funding routes and payment responsibilities. You will work with university partners and internal teams to ensure funding arrangements are in place and cases are resolved efficiently.

The role emphasizes empathetic communication, accurate record-keeping and timely action on deadlines.