Academic Registry Program Admin Lead

Aston University; Birmingham; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Excellent training and development

30 days annual leave + bank holidays

Staff discounts

On-site gym and facilities

Job summary

Aston University, based in Birmingham, seeks an experienced Programme and Student Administration Officer to oversee programme operations and assessment activities. The role supports students throughout their academic journey and ensures efficient functioning of administration related to programmes and awards.

You will supervise Coordinators, handle complex cases, ensure data quality and regulatory compliance, and contribute to service improvements.

Qualifications

• Experience supervising administrative staff.
• Experience in HE or regulated environments.
• Ability to manage complex or sensitive cases and apply policies.

Responsibilities

• Oversee day-to-day programme operations and assessment activities.
• Supervise Programme and Student Administration Coordinators.
• Escalate operational issues and complex cases.
• Coordinate module administration, Boards of Examiners, progression and awards.
• Ensure data quality, regulatory compliance and customer service.
• Support process improvements and systems development.
• Build relationships with academic and professional services teams.

Skills

Supervision

Organisational skills

Analytical ability

Communication

Problem solving

Customer service

Education

Degree

Professional development

Tools

Tribal SITS

Job description

Aston University, based in Birmingham, seeks an experienced Programme and Student Administration Officer to oversee programme operations and assessment activities. The role supports students throughout their academic journey and ensures efficient functioning of administration related to programmes and awards.

You will supervise Coordinators, handle complex cases, ensure data quality and regulatory compliance, and contribute to service improvements.