Academic Administrator

Online-Education-Services; Birmingham; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

35 hour working week

25 days annual leave + Bank holidays

Study assistance and leave foreligible

Global mentoring program

Flexible working environment

Job summary

Online Education Services (OES) is seeking an organised Academic Administrator to support the Academic Director and Academic Quality team in the UK. You will coordinate scheduling, enrolment, assessment processes and tutoring administration, ensuring accurate records and partner requirements are met.

This role offers a structured, collaborative environment in Birmingham City Centre with a 35-hour week, generous holidays and ongoing opportunities to develop in a globally backed education

Qualifications

• Previous experience in an administrative or coordination role.
• Excellent organisation and time-management skills.
• Strong attention to detail, particularly in records and reporting.

Responsibilities

• Academic coordination: organising meetings, schedules, agendas, minutes and documentation to support academic operations and partner quality assurance.
• Academic support: assisting with academic projects, reporting and developing process maps and guidelines.
• Complaints and student feedback: maintaining registers, compiling reports and supporting feedback activities.
• Online tutor administration: supporting tutor recruitment, contracts, module allocations, records, invoicing and payments.
• Assessment administration: coordinating referrals, deferrals, resits, moderation and boards.
• Student enrolment: supporting enrolment through SITS and preparing reports.
• General administration: preparing status letters, staff onboarding and expense reconciliation.

Job description

Online Education Services (OES) is a purpose-driven organisation dedicated to transforming lives through access to high-quality online education. We partner with leading universities, training institutes and professional bodies to create innovative, student-centred learning experiences.

As a proud member of the SEEK Group, we combine the reach of a global organisation with a collaborative, values-driven culture. Our vision is to be the world's most impactful enabler of education, and every member of our team contributes to making that possible.

The Role

are looking for a highly organised, proactive and detail-oriented Academic Administrator to join our UK team, supporting the Academic Director and Academic Quality team.

This is a varied role involving academic scheduling, assessment administration, student enrolment, tutor coordination and academic quality processes.

You will help ensure academic activities run smoothly by maintaining accurate records, coordinating meetings and documentation, supporting university partner requirements and managing multiple administrative priorities.

This is an excellent opportunity for someone who enjoys working collaboratively, takes initiative and wants to contribute to an organisation focused on student success.

What You'll Be Responsible For

• Academic coordination – organising meetings, schedules, agendas, minutes and documentation to support academic operations and university partner quality assurance requirements
• Academic support – assisting with academic projects, reporting and developing process maps and procedural guidelines
• Complaints and student feedback – maintaining complaints and academic integrity registers, compiling reports and supporting student feedback and continuous monitoring activities
• Online tutor administration – supporting tutor recruitment, contracts, module allocations, records, invoicing, payroll and ad-hoc payments
• Assessment administration – coordinating assessment processes, including referrals, deferrals, extenuating circumstances, resits, moderation, results reporting and Examination Boards
• Student enrolment – supporting enrolment through SITS, maintaining accurate records, preparing reports and checking student module allocations
• General administration – preparing student status letters, administering student ID cards, supporting staff onboarding, expense reconciliation and other academic administrative activities

Who You'll Work With

You will report to the Academic Director and work closely with Programme Leads, the Programme and Student Success Manager and university partner administrators.

You'll collaborate with colleagues and external stakeholders to support the effective coordination of academic activities and administrative processes.

Experience & Skills

We are looking for someone with strong administrative experience, excellent organisational skills and a proactive, solutions-focused approach.

To succeed in this role, you will need:

• Previous experience in an administrative or coordination role, managing a variety of responsibilities
• Excellent organisation and time-management skills, with the ability to manage competing priorities and deadlines
• Strong attention to detail, particularly when maintaining records, preparing documentation and reporting information
• High levels of IT and computer literacy, with the ability to quickly learn new systems
• Experience in data reporting and administrative record-keeping
• Excellent written, verbal and interpersonal communication skills
• A proactive, resourceful approach, with the confidence to work independently and use your initiative
• Flexibility to take on new tasks and adapt to changing requirements
• The ability to work collaboratively in a high-performing, values-driven team

A tertiary qualification, or substantial progress towards completing one, is highly desirable.

About You

You are an organised, dependable and proactive administrator who enjoys bringing structure to a busy working environment.

You take pride in maintaining accurate records, meeting deadlines and providing reliable support to colleagues. You are comfortable juggling multiple priorities, using your initiative and finding practical solutions to challenges.

You communicate confidently, enjoy working with different people and are comfortable learning new systems and processes.

Most importantly, you value teamwork, take ownership of your responsibilities and enjoy contributing to an organisation that makes a meaningful difference to students.

Benefits

• Global organisation focused on growth with lots of opportunities for our employees
• Engaging & vibrant organisational culture
• 35 hour working week, within a flexible working environment
• OES values driven recruitment principles
• Career-life fit – health & wellbeing focus
• 25 days of annual leave + Bank holidays
• Purchased leave scheme
• OES strategy reflects respect, honesty & diversity
• Continuous improvement through challenging & meaningful work
• Study assistance and leave for eligible employees
• High growth industry & strong partner/shareholder backing
• Genuine focus on student success
• Global mentoring program
• We are proud to support the Living the Wage movement

Why Join OES?

• Make a real difference — support academic operations that help students achieve their educational goals
• A role with variety — work across assessment, enrolment, tutor coordination and academic administration
• Supportive, team-focused culture — collaborate with colleagues who value teamwork and continuous improvement
• Part of a global group — benefit from the experience and backing of the SEEK Group
• Career development — build your experience within a growing international education organisation
• Birmingham City Centre location — a vibrant, well-connected base in the heart of the city

We are an inclusive employer and welcome applications from individuals of all backgrounds and experiences.