999/111 Emergency Call Taker & Health Advisor

Isle of Wight NHS Trust; Carisbrooke; On-site; GBP 26,000 - 27,000; Full time

Benefits offered by this job

Onsite day nursery

Cycle-to-work scheme

Discounts at local businesses and gyms

Beach hut rental

Job summary

Isle of Wight NHS Trust is recruiting an Emergency Call Taker/Health Advisor (Band 3) to join our Clinical Coordination Centre. You will be the first line of support for patients calling 111 or 999, providing advice and directing to the appropriate services.

This 24-hour role requires resilience as you manage calls from unwell and distressed individuals. We offer a 37.5 hour week with rotating shifts including days, nights, weekends and bank holidays.

Qualifications

• Educated to GCSE grade C or equivalent in a minimum of 3 subjects to include English
• Significant experience of working with the general public
• Excellent keyboard and computer skills with a good knowledge of Microsoft Office applications
• Previous experience of working in a contact centre
• Previous experience of working in a team liaising with multiple stakeholders
• Previous competency based training in relevant field

Responsibilities

• Provide efficient management of calls from patients and healthcare professionals with emergency, urgent and non-urgent healthcare needs
• Triaging patients using the Clinical Decision Support system to direct to the correct service
• Record, check or amend details on the call logging computer system
• Communicate effectively in a healthcare environment with colleagues and callers of the IUC/NHS 111 and 999 services
• Signpost patients to the appropriate care/service using existing protocols and guidelines

Skills

Public interaction

Keyboard skills

Team working

Education

GCSE English (C) and 2+ subjects

Tools

Microsoft Office

Job description

Isle of Wight NHS Trust is recruiting an Emergency Call Taker/Health Advisor (Band 3) to join our Clinical Coordination Centre. You will be the first line of support for patients calling 111 or 999, providing advice and directing to the appropriate services.

This 24-hour role requires resilience as you manage calls from unwell and distressed individuals. We offer a 37.5 hour week with rotating shifts including days, nights, weekends and bank holidays.