3rd Line Support / Project Engineer

JR United Kingdom; Warrington; On-site; GBP 35,000 - 55,000; Full time

Job summary

A leading Managed Service Provider is seeking a skilled 3rd Line Support / Project Engineer to join their team in Warrington. This role offers opportunities for professional development, working with cutting-edge technology, and engaging in project work while fostering a collaborative and supportive work environment.

Qualifications

• Experience with Azure, 365, and Intune.
• Technical support expertise for resolving incidents.
• Ability to manage project rollouts, including Office 365 migrations.

Responsibilities

• Address technical problems escalated from 2nd line support.
• Manage deployments for Office 365 migrations.
• Assist staff with hardware and software issues.

Skills

Azure

Windows

Networking

Cybersecurity

Job description

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3rd Line Support / Project Engineer, Warrington, Cheshire

Client: InfraView - Specialist Cloud & IT Infrastructure Technology Recruitment

Location: Warrington, Cheshire

Job Category: Other

EU work permit required: Yes

Job Views: 2

Posted: 04.06.2025

Expiry Date: 19.07.2025

Job Description:

• Do you want to be an exceptional 3rd line support engineer involved in projects within a dynamic, growing team?
• Are you looking to further your career with cutting-edge technology in the MSP space?
• Do you want to work with a business that values collaboration, offers flexibility, and invests in professional development?

You will work with a fast-growing Managed Service Provider as a final point of technical escalation, handling BAU, projects, and with clear career progression pathways. The company fosters a family-like culture, values its employees, and has excellent leadership.

Primary Responsibilities:

• Technologies: Experience with Azure, 365, Windows, Intune, Entra ID, Networking, Cybersecurity
• Resolving Incidents: Addressing technical problems escalated from 2nd line support.
• Project Rollouts: Managing deployments such as complete Office 365 migrations.
• Maintaining Systems: Performing updates, troubleshooting network issues, applying patches.
• User Support: Assisting staff with hardware, software, or internet issues.
• Team Collaboration: Supporting the 3rd line support team with complex technical problems and projects.
• Documentation: Logging issues, solutions, and system changes.

We seek an impressive 3rd Line Support Engineer eager to excel in the MSP space with the latest technology.