3rd Line Support / Project Engineer

JR United Kingdom; Wakefield; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading managed service provider in Wakefield seeks a 3rd Line Support / Project Engineer to enhance their team. This role offers an excellent opportunity to work with cutting-edge technologies while maintaining systems and resolving technical issues. Join a collaborative environment that prioritizes your professional development and offers a clear career progression path.

Qualifications

• Experience with Azure, 365, Windows, Intune, Networking, Cybersecurity is crucial.
• Eagerness to excel in the MSP space.
• Technical problem-solving skills required.

Responsibilities

• Resolve technical problems escalated from 2nd line support.
• Implement projects such as complete 365 deployments.
• Troubleshoot network issues and apply patches.

Skills

Azure

Windows

Intune

Networking

Cybersecurity

User Support

Job description

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3rd Line Support / Project Engineer, Wakefield

Client: InfraView - Specialist Cloud & IT Infrastructure Technology Recruitment

Location: Wakefield, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views: 2

Posted: 04.06.2025

Expiry Date: 19.07.2025

Job Description:

• Do you want to be an exceptional 3rd line support engineer that gets heavily involved with projects in a dynamic, growing team?
• Do you want an opportunity to further your career with the most cutting-edge technology within the MSP space?
• Do you want to work with a business that values collaboration, offers flexibility, and invests in your professional development?

You’ll be working with a superb, fast-growing Managed Service Provider, supporting their support team as a final point of technical escalation. This role involves BAU, projects, and offers significant progression opportunities. The company provides a clear career roadmap, has exceptional leadership, and fosters a family-like culture.

Primary Responsibilities:

• Technologies: Experience with Azure, 365, Windows, Intune, Entra ID, Networking, Cybersecurity
• Resolving Incidents: Resolve technical problems escalated from 2nd line support.
• Project Rollouts: Implement projects such as complete 365 deployments.
• Maintain Systems: Perform regular updates, troubleshoot network issues, and apply patches.
• User Support: Assist staff with hardware, software, or internet problems.
• Team Collaboration: Support the wider 3rd line team and assist with complex technical issues or projects.
• Documentation: Log issues, solutions, and system changes accurately.

We are seeking an impressive 3rd Line Support engineer eager to excel in the MSP space using the latest technology.