3rd Line Support / Project Engineer

JR United Kingdom; Shrewsbury; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading Managed Service Provider in Shrewsbury seeks a talented 3rd Line Support / Project Engineer to join their dynamic team. This role offers the chance to work with cutting-edge technology, tackle technical challenges, and provide crucial support to staff and systems. Emphasizing professional development, the company fosters a collaborative culture equipped with clear career progression opportunities.

Qualifications

• Proven experience with Azure, Windows, Intune, Entra ID.
• Strong troubleshooting and user support skills.
• Experience in mitigating cybersecurity threats is preferred.

Responsibilities

• Manage Office 365 migrations and other project deployments.
• Resolve technical incidents escalated from lower support tiers.
• Maintain systems through updates and network troubleshooting.
• Collaborate with team members on technical projects.

Skills

Azure

Windows

Networking

Cybersecurity

Office 365

Intune

Entra ID

Job description

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3rd Line Support / Project Engineer, Shrewsbury

Client: InfraView - Specialist Cloud & IT Infrastructure Technology Recruitment

Location: Shrewsbury, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views:

2

Posted:

04.06.2025

Expiry Date:

19.07.2025

Job Description:

• Do you want to be an exceptional 3rd line support engineer that gets heavily involved with projects in a dynamic, growing team?
• Do you want an opportunity to further your career with the most cutting-edge technology within the MSP space?
• Do you want to work with a business that values collaboration, offers flexibility, and invests in your professional development?

You’ll be working with a superb, fast-growing Managed Service Provider supporting their support team as a final point of technical escalation. This role involves BAU, projects, and offers clear progression paths. The company values its employees, fostering a family-like culture, with excellent leadership and growth opportunities.

Primary Responsibilities:

• Technologies: Experience with Azure, 365, Windows, Intune, Entra ID, Networking, Cybersecurity
• Resolving Incidents: Addressing technical problems escalated from 2nd line support.
• Project Rollouts: Managing deployments such as Office 365 migrations.
• System Maintenance: Performing updates, troubleshooting network issues, applying patches.
• User Support: Assisting staff with hardware, software, or internet issues.
• Team Collaboration: Supporting the 3rd line support team and assisting with larger technical projects.
• Documentation: Logging issues, solutions, and system changes accurately.

We are seeking a talented 3rd Line Support engineer eager to excel in the MSP space with the latest technology.