3rd Line Support / Project Engineer

JR United Kingdom; York; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading Managed Service Provider in York seeks a 3rd Line Support / Project Engineer eager to excel using cutting-edge technology. This role encompasses handling escalated issues, managing project rollouts, and providing support to users while ensuring smooth system operations. Candidates can expect a collaborative environment with growth opportunities and a commitment to professional development.

Qualifications

• Experience with Azure, 365, Windows, Intune, Entra ID, and Networking.
• Strong problem-solving skills to manage escalated technical issues.
• Good documentation practices for logging incidents and system changes.

Responsibilities

• Resolve technical problems escalated from 2nd line support.
• Conduct project rollouts such as entire 365 implementations.
• Assist support staff with hardware, software, and connectivity issues.

Skills

Azure

Windows

Networking

Cybersecurity

Intune

Entra ID

Job description

Social network you want to login/join with:

3rd Line Support / Project Engineer, york

col-narrow-left

Client:

InfraView - Specialist Cloud & IT Infrastructure Technology Recruitment

Location:

Job Category:

Other

-

EU work permit required:

Yes

col-narrow-right

Job Views:

2

Posted:

04.06.2025

Expiry Date:

19.07.2025

col-wide

Job Description:

• Do you want to be an exceptional 3rd line support engineer that gets heavily involved with projects in a dynamic, growing team?
• Do you want an opportunity to further your career with the most cutting-edge technology within the MSP space?
• Do you want to work with a business that values collaboration, offers flexibility, and invests in your professional development?

You’ll be working with a superb, fast growing Managed Service Provider working alongside their support team as a final point of technical escalation. This role will involve BAU, projects, and absolutely no ceiling for progression. There is a direct roadmap from a career point of view & they’re a fantastic business, with exceptional leadership and somewhere that values their workers, offering that family feel culture

Primary Responsibilities:

• Technologies: experience with Azure, 365, Windows, Intune, Entra ID, Networking, Cyber
• Resolving Incidents: Resolved technical problems passed on from 2nd line.
• Project Roll outs: for example, entire 365 roll-outs
• Keep Systems Running Smoothly: Do regular updates, fix network problems, and apply patches.
• Help Users: Support staff with any problems using their hardware, software, or internet.
• Work with the Team: Support the wider 3rd line support team and help with bigger technical problems or projects.
• Documentation: Log issues, how they were fixed, and any system changes.

We are looking for an impressive 3rd Line Support engineer that wants to excel in the MSP space using the latest cutting-edge technology.