3rd Line Support / Project Engineer

JR United Kingdom; Sheffield; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading Managed Service Provider in Sheffield seeks a skilled 3rd Line Support / Project Engineer to join their dynamic team. This opportunity promises involvement with cutting-edge technologies and a clear career progression path while fostering a collaborative culture. Applicants should be eager to solve complex technical problems and contribute to various projects.

Qualifications

• Experience in 3rd line support and familiarity with MSP environments.
• Strong knowledge of Azure, Windows 365 and Networking.
• Excellent problem-solving skills and ability to resolve technical issues.

Responsibilities

• Resolve incidents escalated from 2nd line support.
• Assist staff with hardware, software, or internet issues.
• Perform system updates, troubleshoot network problems, and document solutions.

Skills

Azure

Windows

Networking

Cybersecurity

Intune

Entra ID

Job description

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3rd Line Support / Project Engineer, Sheffield, South Yorkshire

Client: InfraView - Specialist Cloud & IT Infrastructure Technology Recruitment

Location: Sheffield, South Yorkshire, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views: 2

Posted: 04.06.2025

Expiry Date: 19.07.2025

Job Description:

• Do you want to be an exceptional 3rd line support engineer that gets heavily involved with projects in a dynamic, growing team?
• Do you want an opportunity to further your career with the most cutting-edge technology within the MSP space?
• Do you want to work with a business that values collaboration, offers flexibility, and invests in your professional development?

You’ll be working with a superb, fast-growing Managed Service Provider supporting their support team as the final point of technical escalation. This role involves BAU, projects, and offers unlimited progression potential. The company has a clear career roadmap, excellent leadership, and fosters a family-like culture.

Primary Responsibilities:

• Technologies: Experience with Azure, 365, Windows, Intune, Entra ID, Networking, Cybersecurity
• Resolving Incidents: Resolve technical problems escalated from 2nd line support.
• Project Rollouts: Such as complete Office 365 deployments.
• Maintain Systems: Perform regular updates, troubleshoot network issues, and apply patches.
• User Support: Assist staff with hardware, software, or internet issues.
• Team Collaboration: Support the wider 3rd line support team with complex problems and projects.
• Documentation: Log issues, solutions, and system changes accurately.

We seek an accomplished 3rd Line Support Engineer eager to excel in the MSP environment using the latest technology.