3rd Line NOC Engineer - Provider

TN United Kingdom; Horsham; On-site; GBP 30,000 - 60,000; Full time

Job summary

Join a leading provider of Connected Cloud Solutions as a Technical Support Specialist. This role offers the chance to provide high-level technical support, mentor engineers, and ensure effective incident management. With opportunities for certification and career advancement, you'll thrive in a dynamic environment that values your expertise and customer service skills. If you're ready to take your career to the next level, this is the perfect opportunity for you.

Qualifications

• Strong understanding of Routing and Switching technologies.
• Experience in 3rd Line Support in a NOC environment.

Responsibilities

• Provide technical support for customer queries and escalations.
• Mentor and develop 2nd/3rd line engineers.
• Ensure incident management procedures are followed.

Skills

Technical Support

Customer Service

Routing and Switching

Incident Management

Mentoring

Education

CCNP Certification

NSE 4/5 Certification

Job description

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Client:

Location:

Horsham, United Kingdom

Job Category:

-

EU work permit required:

Yes

Job Reference:

274b46df0e57

Job Views:

14

Posted:

28.04.2025

Expiry Date:

12.06.2025

Job Description:

Role

Do you want to play a key role in providing top-tier technical support?

You’ll have the opportunity to join an award-winning provider of Connected Cloud Solutions.

Why you will love this role:

• Provide technical support for incoming customer queries and escalations.
• Take ownership of high-level incidents and problems, ensuring timely resolution.
• Mentor and develop 2nd/3rd line engineers, sharing your expertise.
• Ensure incident management procedures are followed with precision.

You’ll benefit from:

• Obtain a CCNP cert (or equivalent) if needed and advance your career.
• Showcase your exceptional customer service skills.
• Apply your strong understanding of Routing and Switching technologies.

This role is with a renowned provider of Connected Cloud Solutions to UK businesses, offering an opportunity to make a significant impact and grow your career in a dynamic environment.

Apply now and take your career to the next level!

• Provide technical support for incoming customer support queries and escalations from 1st/2nd Line NOC Engineers
• Take ownership and effectively manage through to the resolution of high-level escalation Incidents, Problem Tickets and Major Incidents
• Liaising with customers for any other purpose related to the support of customer service
• To mentor and aid in the development of 2nd/3rd line engineers through knowledge transfer
• Ensuring Incident Management procedures are followed
• CCNP cert (will send if the cert has lapsed etc.) or NSE 4/5 – need a cert
• 3rd Line Support – NOC environment experience or technical support in a large co
• Strong understanding of Routing and Switching (e.g. BGP, OSPF, EIGRP, L3VPN, L2VPN and VPLS technologies)