2nd Line NOC Engineer

CRG TEC; Redhill; On-site; GBP 35,000 - 38,000; Full time

Job summary

An exciting telecom service provider is seeking a 2nd Line NOC Engineer to join their growing team in Redhill. This role offers a unique opportunity to work in a dynamic environment, handling escalations and proactive system monitoring. You will collaborate with a team of skilled engineers, contributing to innovative connectivity and IT solutions across various sectors. With a competitive salary and benefits, including training and flexible working options after probation, this is a fantastic chance to advance your career in a well-funded organization. If you're passionate about technology and customer service, this role is perfect for you.

Benefits

Private health insurance

Enhanced pension

Yearly bonus

25 days of holiday

Ongoing training

Flexible working after probation

Qualifications

• Experience in a telecoms company, ideally in a customer-facing role.
• Solid foundational knowledge and willingness to learn.

Responsibilities

• Handle escalations from 1st line support and perform proactive system monitoring.
• Liaise with internal teams and external customers.

Skills

Telecoms experience

Customer-facing skills

Proactive system monitoring

Escalation handling

Tools

Juniper systems

Job description

2nd Line NOC Engineer

Location: Redhill, Surrey. Full-time on-site.

Salary: GBP 35-37.5k with benefits such as bonus, private health, enhanced pension, and more.

Working Pattern: 4 on, 4 off shifts, 8-8 hours (1 week days, 1 week nights).

This role is with a telecoms service provider experiencing continuous growth. The company is well-funded, expanding its contracts across private and public sectors.

They are an exciting organization with over 250 employees and offices worldwide, providing connectivity, communication, and IT solutions to sectors including maritime, defence, and commercial.

You will join a team of 10 in the Redhill office, working in the NOC, reporting to the Head of Operations. Your shift will include 6-10 engineers, including 1st, 2nd, and 3rd line engineers, plus a team lead.

In this position, you will handle escalations from 1st line support and perform proactive system monitoring. Some systems are bespoke, so a solid foundational knowledge and willingness to learn are essential. You will liaise with internal teams and external customers, making service provider experience key.

Your background:

Ideally, you have experience with a telecoms company, possibly in a customer-facing role. You might currently be at 2nd line or have been at 1st line and seeking career progression. The environment is Juniper-biased, but we are open to various vendor backgrounds.

The office is based in Redhill; candidates should live within commuting distance.

Benefits include a competitive package, yearly bonus, ongoing training, enhanced pensions, and 25 days of holiday plus flexible working after probation.

Next steps:

If interested, you have three options:

1. Call Joe White at CRG TEC for more information.
2. Send a private message to Joe White on LinkedIn before applying.
3. Attach your CV to the advert; Joe White will contact you to discuss further.

We look forward to hearing from you!