2nd Line NOC Engineer

TN United Kingdom; Redhill; On-site; GBP 35,000 - 40,000; Full time

Job summary

Join a dynamic telecom service provider in Redhill, where you will be part of a growing team in a fast-paced environment. This full-time on-site role offers the opportunity to work in a 2nd line support capacity, dealing with escalated issues and proactively monitoring bespoke systems. With a focus on service excellence, you will collaborate with both internal colleagues and external customers, contributing to the company's ongoing success in the public and private sectors. This is a chance to advance your career in a supportive team of skilled engineers, all while enjoying a competitive salary and benefits package.

Benefits

Private Health Insurance

Enhanced Pension

Bonus Structure

Flexible Working Pattern

Qualifications

• Experience in a telecoms or sat comms environment is preferred.
• Background in customer-facing roles is ideal.

Responsibilities

• Handle escalations from first line support and monitor systems.
• Collaborate with internal teams and external customers.

Skills

2nd Line Support

Customer Service

Proactive Monitoring

Telecoms Knowledge

Willingness to Learn

Job description

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Location – Redhill, Surrey. Full time on site.

£35 – 40k with benefits such as bonus, private health, enhanced pension + more.

4 on, 4 off working pattern. 8-8 shifts (1 week on days, 1 week on nights).

This role is working directly for a telecoms service provider, and they are in a continued stage of growth. They are well funded and constantly winning new contracts with both the private and public sector.

These are an exciting company with 250+ headcount and offices all over the world. They work across both public and private sectors, supplying connectivity, communication, and IT solutions to a range of organisations within the maritime, defence, and commercial sectors.

You’ll be joining a team of 10 in the Redhill office and working in the NOC. You’ll be reporting into the head of operations, and at any given time, there will be between 6-10 other engineers on your shift. They currently have 6 x 1st line engineers, 3 x 2nd line engineers, 2 x 3rd line engineers, and a team lead.

In this role, you’ll be working at 2nd line, dealing with escalations that the first line cannot resolve, as well as proactive monitoring of various systems. Some of these systems are bespoke, so it is not expected that you come in knowing everything. We are looking for someone with a solid foundation of knowledge and a willingness to learn new skills. You’ll be liaising with internal colleagues and external customers, so a service provider background is key.

Your background:

Ideally, we’re looking for someone with experience from a sat comms / telecoms company. You may have worked in a similar environment in a customer-facing role. Perhaps you’re already at 2nd line or have been at 1st line for a few years and are seeking to advance your career.