3rd Line IT Engineer for Manufacturing & Production

Adecco; Leyland; On-site; GBP 42,000 - 52,000; Full time

Job summary

Adecco Group UK & Ireland is seeking a 2nd/3rd Line IT Engineer in Leyland, office-based Monday to Friday. You will provide multi-level IT support across manufacturing operations, troubleshoot complex issues and contribute to IT projects and improvements.

You will work with production, engineering and operations teams, manage security, and help maintain uptime through proactive monitoring and system upgrades. Equal opportunities employer.

Qualifications

• Proven experience in a 2nd or 3rd line IT support role.
• Windows Server and desktop environments including Active Directory and Group Policy.
• Experience with Microsoft 365 / Office 365 user management.

Responsibilities

• Provide 2nd and 3rd line support for hardware, software, and network issues.
• Troubleshoot and resolve escalated incidents from 1st line support.
• Maintain servers, networks and core infrastructure to maximise uptime for manufacturing/production systems.
• Manage user accounts, permissions and security.
• Maintain IT documentation and assist with system upgrades and implementations.
• Monitor system performance and identify improvements.
• Support backup, disaster recovery and business continuity processes.
• Collaborate with production, engineering and operations teams.
• Liaise with third-party vendors and support providers.

Skills

2nd line support

3rd line support

Active Directory

Group Policy

Microsoft 365

Networking

Virtualisation

Cybersecurity

Manufacturing domain

ERP systems

Education

Degree in IT or related field

Tools

ERP software

Virtualization platforms

Job description

Adecco Group UK & Ireland is seeking a 2nd/3rd Line IT Engineer in Leyland, office-based Monday to Friday. You will provide multi-level IT support across manufacturing operations, troubleshoot complex issues and contribute to IT projects and improvements.

You will work with production, engineering and operations teams, manage security, and help maintain uptime through proactive monitoring and system upgrades. Equal opportunities employer.