Senior 3rd-Line IT Support Engineer | Mentoring & Upgrades

MJ Quinn; Liverpool; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Standard Benefits Package

Training enablement programme

Opportunity for personal development

Job summary

A prominent infrastructure services provider in Liverpool seeks a 3rd Line IT Support Engineer. This senior role involves maintaining IT service reliability and performance, mentoring junior engineers, and engaging with stakeholders to effectively communicate technical concepts. Candidates should possess strong technical skills, excellent problem-solving abilities, and a proactive approach to continuous improvement. The position offers a competitive salary and the chance to work with modern technologies in a dynamic environment.

Qualifications

• Proven experience in a 3rd Line or senior technical support role.
• Calm, methodical approach to problem-solving.
• Experience mentoring lower-tier support engineers.

Responsibilities

• Provide expert 3rd line support across infrastructure, systems, and applications.
• Act as the final escalation point for complex or high-impact incidents.
• Support and mentor 1st and 2nd Line engineers.

Skills

Strong knowledge of Microsoft modern workplace technologies

Solid understanding of networks

Excellent analytical and troubleshooting skills

Proactive mindset with focus on continuous improvement

Ability to collaborate effectively across teams

Education

Legal right to work in the UK

Full UK valid Driving License

Job description

A prominent infrastructure services provider in Liverpool seeks a 3rd Line IT Support Engineer. This senior role involves maintaining IT service reliability and performance, mentoring junior engineers, and engaging with stakeholders to effectively communicate technical concepts. Candidates should possess strong technical skills, excellent problem-solving abilities, and a proactive approach to continuous improvement. The position offers a competitive salary and the chance to work with modern technologies in a dynamic environment.