2nd Line IT Support Engineer - Onsite & Field Projects

Candour; England; On-site; GBP 30,000 - 42,000; Full time

Job summary

Candour is seeking a 2nd Line IT Support Engineer in Cheshire with a hands-on approach to support a variety of customer environments. You will troubleshoot issues, perform installations and contribute to infrastructure projects across on-site visits.

The role involves diagnosing Windows, M365, server and network problems, while maintaining documentation and delivering friendly customer service. A UK driving licence and willingness to travel are essential.

Qualifications

• Experience in an IT support role, ideally at 2nd line level.
• Good knowledge of Windows, Microsoft 365 and Windows Server.
• Understanding of Active Directory and Entra ID.
• Knowledge of networking, including DNS, DHCP, TCP/IP and VPNs.
• Experience troubleshooting hardware and connectivity issues.
• Good communication and problem-solving skills.
• The ability to work independently and as part of a team.
• A full UK driving licence and willingness to travel to customer sites.
• Exposure to a wide range of technologies and customer environments.
• Hands-on experience with infrastructure and networking projects.
• Training and opportunities to develop your technical skills.
• The chance to grow your career within an expanding business.

Responsibilities

• Provide 2nd line support and resolve technical issues.
• Troubleshoot Windows, Microsoft 365, servers and user accounts.
• Diagnose network issues involving firewalls, switches, routers and Wi-Fi.
• Install and configure computers, servers and network equipment.
• Visit customer sites to carry out repairs, upgrades and installations.
• Support new customer setups, migrations and infrastructure projects.
• Work with the wider technical team to resolve more complex issues.
• Keep support tickets and technical documentation up to date.
• Provide friendly and effective customer service.

Skills

2nd line support

Windows

Microsoft 365

Windows Server

Active Directory

Entra ID

Networking

DNS

DHCP

TCP/IP

VPNs

Hardware troubleshooting

Communication

Teamwork

Driving licence

Travel to sites

Job description

Candour is seeking a 2nd Line IT Support Engineer in Cheshire with a hands-on approach to support a variety of customer environments. You will troubleshoot issues, perform installations and contribute to infrastructure projects across on-site visits.

The role involves diagnosing Windows, M365, server and network problems, while maintaining documentation and delivering friendly customer service. A UK driving licence and willingness to travel are essential.