On-Site IT Engineer (Manufacturing) – 1st/2nd Line

VIQU IT; Wrexham; On-site; GBP 24,000 - 28,000; Full time

Benefits offered by this job

Referral bonus up to £1,000

Job summary

VIQU IT is seeking a hands-on IT Support Engineer to provide day-to-day 1st and 2nd line IT support at a busy manufacturing site in Wrexham. This full-time, on-site role focuses on rapid incident resolution, equipment provisioning, printer and device management, and keeping IT services running smoothly across the site.

Candidates should have practical IT support experience, familiarity with AD/Entra ID, Windows 10/11, and networking basics; manufacturing IT experience is a plus.

Qualifications

• Experience in IT support, service desk, desktop support or IT analyst roles.
• Strong knowledge of Windows 10/11 and Microsoft 365.
• Experience with Active Directory and Entra ID; Intune is a plus.
• Understanding of TCP/IP, DNS, DHCP and basic networking.

Responsibilities

• Provide 1st and 2nd line IT support to users across the site.
• Troubleshoot Windows, Microsoft 365, hardware and connectivity issues.
• Set up and configure laptops, desktops and mobile devices.
• Manage user accounts and permissions with Active Directory and Entra ID.
• Support printers, scanners and manufacturing equipment.
• Log and manage incidents through the IT service desk.
• Assist with IT equipment installations and general infrastructure support.

Skills

Windows 10/11

Microsoft 365

Active Directory

Entra ID

Intune

Networking basics

Troubleshooting

Communication

Job description

VIQU IT is seeking a hands-on IT Support Engineer to provide day-to-day 1st and 2nd line IT support at a busy manufacturing site in Wrexham. This full-time, on-site role focuses on rapid incident resolution, equipment provisioning, printer and device management, and keeping IT services running smoothly across the site.

Candidates should have practical IT support experience, familiarity with AD/Entra ID, Windows 10/11, and networking basics; manufacturing IT experience is a plus.