3rd Line IT Support Technician- office based in Preston

Adecco; Leyland; On-site; GBP 42,000 - 52,000; Full time

Job summary

Adecco Group UK & Ireland is seeking a 2nd/3rd Line IT Engineer in Leyland, office-based Monday to Friday. You will provide multi-level IT support across manufacturing operations, troubleshoot complex issues and contribute to IT projects and improvements.

You will work with production, engineering and operations teams, manage security, and help maintain uptime through proactive monitoring and system upgrades. Equal opportunities employer.

Qualifications

• Proven experience in a 2nd or 3rd line IT support role.
• Windows Server and desktop environments including Active Directory and Group Policy.
• Experience with Microsoft 365 / Office 365 user management.

Responsibilities

• Provide 2nd and 3rd line support for hardware, software, and network issues.
• Troubleshoot and resolve escalated incidents from 1st line support.
• Maintain servers, networks and core infrastructure to maximise uptime for manufacturing/production systems.
• Manage user accounts, permissions and security.
• Maintain IT documentation and assist with system upgrades and implementations.
• Monitor system performance and identify improvements.
• Support backup, disaster recovery and business continuity processes.
• Collaborate with production, engineering and operations teams.
• Liaise with third-party vendors and support providers.

Skills

2nd line support

3rd line support

Active Directory

Group Policy

Microsoft 365

Networking

Virtualisation

Cybersecurity

Manufacturing domain

ERP systems

Education

Degree in IT or related field

Tools

ERP software

Virtualization platforms

Job description

2nd / 3rd Line IT Engineer.

Leyland, Preston-Office based Monday to Friday. Reports To IT Manager -no hybrid working

Along with 1st line support you provide 2nd and 3rd line technical support across this manufacturing business, ensuring IT systems and infrastructure are reliable, secure, and support manufacturing operations effectively. The role involves troubleshooting complex issues, supporting production-critical systems, and contributing to IT projects and continuous improvement.

Key Responsibilities

• Provide 2nd and 3rd line support for hardware, software, and network issues.
• Troubleshoot and resolve escalated incidents from 1st line support.
• Support and maintain servers, networks, and core infrastructure to ensure maximum uptime of systems that support manufacturing and production
• Manage and support user accounts, permissions, and security
• Maintain IT documentation, procedures, and knowledge base and assist with IT projects such as system upgrades, migrations, and implementations
• Monitor system performance and proactively identify improvements.
• Support backup, disaster recovery, and business continuity processes
• Work closely with production, engineering, and operations teams
• Liaise with third-party vendors and support providers

Key Skills & Experience

• Proven experience in a 2nd or 3rd line IT support role
• Windows Server and desktop environments- Active Directory, Group Policy, and user management of Microsoft 365 / Office 365
• Networking Knowledge of virtualisation
• Understanding of cybersecurity best practices
• Experience supporting manufacturing or industrial environments (desirable)
• Familiarity with ERP or production systems (desirable)

Desirable Qualifications

• Relevant IT certifications (e.g. Microsoft, CompTIA, Cisco)
• Degree or equivalent experience in IT or related field

The Adecco Group UK & Ireland is an Equal Opportunities Employer.