3rd Line IT Support Technician- office based in Preston

Adecco; Lancashire; On-site; GBP 32,000 - 42,000; Full time

Job summary

Adecco is recruiting for a 2nd/3rd Line IT Engineer in Leyland, Lancashire. This office-based role supports manufacturing operations with a focus on reliability, security and uptime.

You will troubleshoot complex issues, manage Windows Server/AD, M365, backups, and work closely with production, engineering and operations teams to deliver IT projects and continuous improvement. Mon-Fri, office-based with no hybrid arrangement. Experience in manufacturing environments is desirable.

Qualifications

• Experience providing 2nd/3rd line support in industrial or manufacturing environments.
• Strong Windows Server/Desktop, Active Directory, Group Policy, and M365 user management.
• Good networking knowledge and virtualization skills.
• Familiarity with ERP or production systems is desirable.

Responsibilities

• Provide 2nd and 3rd line support for hardware, software and network issues.
• Troubleshoot escalated incidents and maintain core infrastructure for uptime.
• Support system upgrades, migrations and IT projects.
• Monitor performance and assist with backup, DR and continuity.
• Collaborate with production, engineering and operations teams.

Skills

2nd/3rd line IT support

Windows Server & AD

Microsoft 365 management

Networking & virtualization

Cybersecurity best practices

Education

IT certifications (e.g. Microsoft, CompTIA, Cisco)

Degree or equivalent in IT

Tools

ERP / production systems

Backup & disaster recovery tooling

Job description

2nd / 3rd Line IT Engineer.

Leyland, Preston-Office based Monday to Friday. Reports To IT Manager -no hybrid working

Along with 1st line support you provide 2nd and 3rd line technical support across this manufacturing business, ensuring IT systems and infrastructure are reliable, secure, and support manufacturing operations effectively. The role involves troubleshooting complex issues, supporting production-critical systems, and contributing to IT projects and continuous improvement.

Key Responsibilities

• Provide 2nd and 3rd line support for hardware, software, and network issues. Troubleshoot and resolve escalated incidents from 1st line support. Support and maintain servers, networks, and core infrastructure to ensure maximum uptime of systems that support manufacturing and production
• Manage and support user accounts, permissions, and security
• Maintain IT documentation, procedures, and knowledge base ans assist with IT projects such as system upgrades, migrations, and implementations
• Monitor system performance and proactively identify improvements. Support backup, disaster recovery, and business continuity processes
• Work closely with production, engineering, and operations teams
• Liaise with third-party vendors and support providers

Key Skills & Experience

• Proven experience in a 2nd or 3rd line IT support role
• Windows Server and desktop environments- Active Directory, Group Policy, and user management of Microsoft 365 / Office 365
• Networking Knowledge of virtualisation
• Understanding of cybersecurity best practices
• Experience supporting manufacturing or industrial environments (desirable) Familiarity with ERP or production systems (desirable)

Desirable Qualifications

• Relevant IT certifications (e.g. Microsoft, CompTIA, Cisco)
• Degree or equivalent experience in IT or related field

The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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