IT Service Desk Manager / ICT Team Leader - Manufacturing REF 1049

Interface Recruitment; Sheffield; On-site; GBP 40,000 - 55,000; Full time

Benefits offered by this job

25 days holidays

Pension 4%

Life Assurance x3

Free Parking

Cycle Scheme

EAP

Enhanced Family Benefits

Job summary

Interface Recruitment is seeking an IT Service Desk Manager / ICT Team Leader for a multinational manufacturing environment. The role involves 1st/2nd line support, coordinating a small UK team and collaborating with global IT leaders to deliver on major infrastructure projects.

The candidate should have senior IT leadership experience, strong communication skills, and a solid mix of technical knowledge in Google Workspace, Citrix and Windows environments.

Qualifications

• 1-2 years IT support experience on desk and shop floor.
• Experience using Google Workspace and Windows-based systems is beneficial.
• MCP in Windows 10/11 or equivalent qualifications are not essential but preferred.

Responsibilities

• Provide 1st and 2nd line IT support across desktop, network and server issues.
• Respond to helpdesk requests via phone, email and in person.
• Log and track incidents, follow SOPs and escalate critical problems.
• Assist with provisioning user accounts in Active Directory and Google Admin console.
• Build/update PCs and laptops as needed and support high-availability infra projects.

Skills

IT Support

Google Workspace

Active Directory

Windows 10/11

Helpdesk

Education

HNC/HND in Computing

Tools

Jira Helpdesk

Google Admin Console

Citrix

Job description

IT Service Desk Manager / ICT Team Leader – Manufacturing REF 1049

General IT Support - Desktop / Network / Server

Manufacturing

Qualifications

Any relatable Technology Support Qualifications a benefit

Skills

IT Support

Contact number

0113 299 0570

25 days holidays (plus stats) + 4% Pension + Life x 3 + Free Parking

Additional Benefits

Cycle Scheme + EAP + Enhanced Family Benefits

Region

South Yorkshire

An exciting time to join a global manufacturing and engineering firm with multiple sites UK wide/globally.

The role will offer longevity and a long term career with the chance to work on big infra projects.

It is a great opportunity for a senior tech/fairly recent IT Leader to step up and join a Global firm and all the opportunity that will bring. Alternatively you could be an established leader looking for a long term home.

Description of the company:

The IT Department is a global department with technicians and support based at most sites.

The work is shared and IT deal with issues from all sites (nobody is allocated their own site), therefore a great deal of communication skills and flexibility is required. The UK business currently employs around 350-400 employees with an average service history of 12 years. Stockport has around 100-150 staff and the average length of service here is 11 years.

Role Purpose:

To support Computer applications and platforms within an office and manufacturing environment. The team are therefore both 1st and 2nd line focused but the added ability to get heavily involved in a high number of 3rd line projects. You will provide unparalleled IT support services while managing day-to-day operations alongside other Technicians in UK Wide sites and supporting the Global IT Team based in the US. This role requires a mix of technical expertise and a strong focus on delivering white-glove service levels. The ideal candidate will be have a good mix of skills including the ability to converse across a range of business levels and will have a solid understanding of Google Workspace, Citrix environments, and advanced troubleshooting of Windows operating systems.

• Responsible for a few engineers in the U.K and working with the support of various IT Leaders, based in global cost centres in the U.S/Singapore.
• Respond to requests for technical assistance in person, via phone and helpdesk.
• Assist with diagnosing and resolving technical hardware and software issues.
• Log all helpdesk interactions.
• Follow standard operating procedures.
• Redirect IT issues to appropriate resources.
• Identify and escalation issues requiring urgent attention.
• Create and maintain user accounts in Active directory and Google Administration console.
• Build and refurbish PC Base and Laptops as required.
• Other duties and projects as assigned.

Requirements:

• Google experience using and/or supporting components of the Google Suite of applications including, but not limited to Gmail, Google Docs, Google Sheets and Google Calendar. (Not essential)
• MCP (Microsoft Certified Professional) in Windows 10/11 environment. (Not Essential)
• Understanding and experience of CompTIA A+ (PC Hardware Break Fix), exposure to Windows Server environment, SQL, Jira Helpdesk and bespoke system support would be advantageous.
• 1-2 year experience in an IT support role both desk and shop floor.
• HNC/HND or degree equivalent in Computing (Not essential)

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AI assistant For a human, call 0113 299 0570 (Leeds) or 0161 377 3054 (Manchester)

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