3rd Line ICT Support Engineer

Derbyshire Fire & Rescue; Waingroves; Hybrid; GBP 35,000 - 50,000; Full time

Job summary

A local emergency service in Waingroves seeks a highly skilled 3rd Line ICT Support Engineer to ensure critical IT services are secure and high-performing. Responsibilities include advanced technical support for IT systems, installation and maintenance of enterprise-level hardware and software, and collaboration with teams for continuous ICT improvement. Candidates need a Level 5 qualification in an IT-related subject, alongside experience with various IT technologies. The position offers flexible working hours and ongoing training opportunities.

Benefits

Flexible working hours

Free on-site car parking

Health & wellbeing services

Employee discount scheme

Ongoing training and development opportunities

Qualifications

• Advanced knowledge of IT infrastructure technologies.
• Experience with Windows/Linux servers and cloud platforms.
• Understanding of IT security and business continuity.

Responsibilities

• Provide advanced technical support for IT infrastructure.
• Install, configure, troubleshoot enterprise-level systems.
• Collaborate with teams on ICT strategies.

Skills

Organisational skills

Time management

Communication skills

Complex IT issue resolution

Education

Level 5 qualification in IT or equivalent experience

English and Maths GCSE (Grade A, C or 94)

Tools

Windows Server

VMware

Azure

Active Directory

Job description

About Us

At Derbyshire Fire & Rescue Service, we’re more than an emergency service – we’re a team of over 900 dedicated people working together to make Derbyshire safer every day. Whether it’s responding to emergencies, preventing incidents before they happen, or supporting our frontline teams behind the scenes, every role here makes a real difference.

We’re proud to be one of the country’s top‑performing fire and rescue services, recently rated ‘Good’ in 9 out of 11 areas by His Majesty’s Inspectorate of Constabulary and Fire & Rescue Services (HMICFRS). This recognition reflects the professionalism, progress, and dedication of our people. We continue to strive to be an outstanding Service and we know we have more to do.

About the Role

Derbyshire Fire & Rescue Service is seeking a highly skilled 3rd Line ICT Support Engineer to join our Systems and Information team. This is a technical role requiring practitioner to expert‑level knowledge across a wide range of IT infrastructure, systems, and data. You will play a key part in ensuring our mission‑critical IT services remain secure, reliable, and high‑performing.

As a key member of the ICT team, you will provide third‑line support to our workforce, ensuring that systems are secure, reliable, and fit for purpose. You’ll work closely with colleagues to resolve complex issues and contribute to the continuous improvement of our ICT services.

Key Responsibilities

• Provide advanced technical support for IT infrastructure, systems, and data, ensuring availability and performance.
• Install, configure, troubleshoot, and maintain enterprise‑level hardware and software.
• Deliver IT services aligned with ITIL best practices.
• Act as a technical mentor within the ICT Service Delivery Team.
• Assist with project‑based work, system upgrades, and contingency planning.
• Collaborate with internal teams and external partners on technical issues and ICT strategies.
• Participate in the on‑call rota and occasional out‑of‑hours work.

Essential Skills & Abilities

• Strong organisational and time management skills.
• Ability to work independently and collaboratively.
• Excellent communication skills for technical and non‑technical audiences.
• Proven ability to diagnose and resolve complex IT issues.

Essential Knowledge & Experience

• Advanced to expert‑level knowledge of IT infrastructure technologies.
• Experience with servers (e.g., Windows Server), endpoints (Windows / Linux), virtualisation (VMware / Hyper‑V), and cloud platforms (Azure / AWS).
• Strong understanding of IT security, business continuity, and network‑based storage.
• Familiarity with ITSM systems and directory services (Active Directory, DNS, DHCP, Group Policy, PKI).
• Experience of business continuity and disaster recovery systems and methods.

Required Qualifications

• Level 5 qualification in an IT‑related subject or equivalent experience (e.g., DipHE, foundation degree, HND).
• English and Maths GCSE (Grade A, C or 94).
• Evidence of continuous professional development.

Desirable

ITIL Foundation, Microsoft certifications.

Why Join Us?

Join us and you will be working in a varied and rewarding role, as part of a supportive team, helping to keep our critical IT systems running smoothly for a service that saves lives.

What We Offer in Return

• Flexible working hours.
• Agile working (60% office based).
• Family friendly policies.
• Annual Leave entitlement of 25 days.
• Free, secure on‑site car parking.
• Health & wellbeing services, including free access to gyms at Derbyshire Fire & Rescue Service locations.
• Employee discount scheme (Boost) and eligibility to apply for Blue Light Card.
• Employee support networks.
• Enhanced Maternity Pay (subject to meeting eligibility criteria).
• Occupational Sick Pay subject to length of service.
• Ongoing training and development opportunities.
• Eligibility to join the Local Government Pension Scheme with generous employer contributions.
• Eligibility to join Additional Voluntary Contributions (AVC) offering highly beneficial tax advantages.

How to Apply

We are a Disability Confident employer committed to equality and fairness at work. Applications are encouraged from all diverse communities. Under the Disability Confident scheme, we will offer an interview to a fair and proportionate number of applicants with a disability that meet the essential criteria for the role.

Derbyshire Fire and Rescue Service’s recruitment and selection procedures reflect our commitment to safeguarding and promoting the welfare of Adults, Children and Young People. All staff are expected to share this commitment.

Police security vetting procedures at the appropriate level will be requested for the successful applicant. Please note that, due to the nature of security checks undertaken, applicants must have 3 years continuous residency in the UK up to the date of the application and Home Office approval for indefinite leave to remain within the UK.

The closing date for completed applications is midnight on 04.01.2026.

Interviews will be held in the week commencing 19.01.2026.

For an informal chat regarding the role please contact the recruiting manager Brett Clements on 01773 305344 or [e-mail].

If you have a disability and need assistance completing the application form, please contact the Service Centre on 01773 305441.