3rd Line Engineer: ITIL Incident & Cloud Support

CDW UK; Peterborough; On-site; GBP 40,000 - 50,000; Full time

Job summary

A leading IT services firm in Peterborough is seeking a 3rd Line Engineer to provide advanced technical support. You will resolve complex issues, manage incidents, and assist in project delivery. The ideal candidate has 3-5 years of experience in SLA-driven environments, has familiarity with Microsoft 365, AWS technologies, and ITIL best practices. This full-time role offers an exciting opportunity to influence and develop IT services while upholding high standards of customer care.

Qualifications

• 3-5 years of experience in a similar SLA-driven support role.
• Proven experience delivering projects and complex changes.
• Security Clearance (SC) or ability to obtain.

Responsibilities

• Respond to incidents logged in the Incident Management system.
• Resolve technical issues escalated from 2nd line support.
• Collaborate with other teams to resolve technical issues.

Skills

3-5 years in SLA-driven support

ITIL best practices

Microsoft 365 administration

AWS IAM

Exchange Online

Security Clearance (SC)

Tools

Azure Entra ID

Virtual Machines

AD Connect

Job description

A leading IT services firm in Peterborough is seeking a 3rd Line Engineer to provide advanced technical support. You will resolve complex issues, manage incidents, and assist in project delivery. The ideal candidate has 3-5 years of experience in SLA-driven environments, has familiarity with Microsoft 365, AWS technologies, and ITIL best practices. This full-time role offers an exciting opportunity to influence and develop IT services while upholding high standards of customer care.