3rd Line Support Engineer - Projects, Mentoring & Cloud

Rabb-IT; Leeds; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading IT services provider in the UK is seeking a Technical Services Engineer to resolve complex issues and support project delivery. This role requires strong knowledge of Microsoft 365, networking, and server infrastructure, alongside problem management experience. The ideal candidate will provide coaching and mentoring, work on both service and project tickets, and ensure adherence to performance standards. Join a dynamic team committed to delivering high-quality IT solutions.

Qualifications

• Knowledge of Microsoft 365 and general business IT systems.
• Specialisation in multiple IT systems like networking and server infrastructure.
• Experience in problem management and project delivery.
• Familiarity with ITIL aligned environments.

Responsibilities

• Resolve service tickets via various channels.
• Collaborate with teams to progress and resolve issues.
• Ensure adherence to performance targets and deadlines.
• Build strong relationships with other teams.

Skills

Microsoft 365 knowledge

Networking

Server infrastructure

Azure

Web services

Dispute resolution

Troubleshooting

Teamwork

Team leadership

Education

Specialised IT certification

Tools

ConnectWise

ServiceNow

Remedy

Autotask

Job description

A leading IT services provider in the UK is seeking a Technical Services Engineer to resolve complex issues and support project delivery. This role requires strong knowledge of Microsoft 365, networking, and server infrastructure, alongside problem management experience. The ideal candidate will provide coaching and mentoring, work on both service and project tickets, and ensure adherence to performance standards. Join a dynamic team committed to delivering high-quality IT solutions.