3rd Line Engineer - Education IT (Hybrid)

Turn IT on; City Of London; Hybrid; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Pension scheme

Cycle scheme

Eye care voucher scheme

Mental health first aiders

Employee assistance programme

Job summary

Turn IT on is seeking a proactive 3rd Line Engineer to join an established schools IT support team. The role involves high-level escalation, mentoring 1st/2nd line staff, and project delivery. Hybrid working is available, with office presence required at times.

A DBS check will be conducted, and occasional travel to schools is expected. Driving licence and own vehicle are preferred. The successful candidate will provide expert technical guidance, maintain systems, and ensure service excellence

Qualifications

• Experience with Windows Server, Active Directory and Microsoft Operating Systems.
• Familiarity with virtualization technologies, especially Hyper-V.
• Cloud technologies experience with Office 365 and Azure.

Responsibilities

• Manage 3rd line technical support for schools, providing outstanding levels of customer service and support.
• Resolve and manage technical issues affecting school operations with robust solutions.
• Mentor and support 1st/2nd line teams and monitor compliance with school policies.
• Lead and deliver ICT projects from inception to implementation.
• Provide internal network support and staff training.

Skills

Windows Server

Active Directory

Microsoft OS

Hyper-V

Office 365/Azure

Job description

Turn IT on is seeking a proactive 3rd Line Engineer to join an established schools IT support team. The role involves high-level escalation, mentoring 1st/2nd line staff, and project delivery. Hybrid working is available, with office presence required at times.

A DBS check will be conducted, and occasional travel to schools is expected. Driving licence and own vehicle are preferred. The successful candidate will provide expert technical guidance, maintain systems, and ensure service excellence