3rd Line Engineer

Transforming Learning Group Ltd; Greater London; Hybrid; GBP 36,000 - 52,000; Full time

Benefits offered by this job

Pension scheme

Cycle scheme

Eye care voucher scheme

Mental health first aiders

Employee assistance programme

Additional benefits

Job summary

turn IT on is seeking an enthusiastic and experienced 3rd line technical support specialist to join our schools-focused technical support team, providing high-end support and excellent customer service. You will report to the Service Desk Manager and act as the primary escalation point while coaching 1st/2nd line staff.

The role offers full-time work, with a hybrid pattern depending on location, and may require travel to schools.

Qualifications

• Experience in 3rd line IT support for schools.
• Strong customer service and communication skills (verbal & written).
• Ability to manage and lead installations of servers and networks.

Responsibilities

• Manage 3rd line technical support for schools, providing outstanding levels of customer service and support
• Resolve and manage any technical issues that impacts the running of the school’s function by providing robust technical solutions.
• Help with the support/mentoring of the 1st/2nd line support roles
• Enforcing and monitoring in line with school policies
• To undertake project work and lead on various projects from inception to implementation
• Internal network support if required
• Internal staff training

Skills

Windows Server

Active Directory

Microsoft Operating Systems

Hyper-V

Server Installations

Decision making

Customer service

Communication skills

Flexibility

Team player

Time management

Tools

Hyper-V virtualization

Active Directory

Job description

turn IT on are looking for an enthusiastic and self-motivated and experienced 3 rd line technical support to join an existing technical support team to provide an outstanding level of customer service and high-end technical support to our schools.

You will report into the Service Desk Manager andact as the primary point of technical escalation as well as providing ad-hoc coaching and assistance for the first and second-line support.

Responsibilities

• Manage 3rd line technical support for schools, providing outstanding levels of customer service and support
• Resolve and manage any technical issues that impacts the running of the school’s function by providing robust technical solutions.
• Help with the support/mentoring of the 1 st /2 nd support roles
• Enforcing and monitoring in line with school policies
• To undertake project work and lead on various projects from inception to implementation
• Internal network support if required
• Internal staff training

Skills/Abilities

• Windows Server, Active Directory and Microsoft Operating Systems
• Virtualisation Technologies - particularly HyperV
• Experience of leading on installations of servers and networks
• Ability to make proactive decisions when an ICT emergency occurs.
• Outstanding levels of customer service with positive & pro-active communication skills both verbal and written
• Flexible and adaptable
• Friendly and approachable
• Excellent team player
• Able to work independently and good at planning and organizing own time effectively.

The role is offered on a full-time basis and can be either office based or a hybrid working pattern (depending on location) there would be an expectation of working from the office twice weekly.

The successful candidate will be subject to an enhanced DBS check. Due to the nature of this role, candidates may be required to travel to schools, and therefore must have a driving licence and their own vehicle.

• a pension scheme
• cycle scheme
• eye care voucher scheme
• mental health first aiders
• employee assistance programme
• additional benefits

turn IT on is a friendly and supportive place to work where people feel trusted and respected, and we are proud of the diversity and flexibility that we have and the breadth of skills and experience of our staff.

turn IT on is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment.

Happy to talk flexible working

Competitive, dependent on experience

Hours

8.30am - 5.00pm

Competitive

26-11-2026

Job attachments

3rd_Line_Technical_Consultant_-_v_1.1_3d_Line_.pdf