Lead 3rd Line ICT Engineer – School Tech Support

Transforming Learning Group Ltd; Greater London; Hybrid; GBP 36,000 - 52,000; Full time

Benefits offered by this job

Pension scheme

Cycle scheme

Eye care voucher scheme

Mental health first aiders

Employee assistance programme

Additional benefits

Job summary

turn IT on is seeking an enthusiastic and experienced 3rd line technical support specialist to join our schools-focused technical support team, providing high-end support and excellent customer service. You will report to the Service Desk Manager and act as the primary escalation point while coaching 1st/2nd line staff.

The role offers full-time work, with a hybrid pattern depending on location, and may require travel to schools.

Qualifications

• Experience in 3rd line IT support for schools.
• Strong customer service and communication skills (verbal & written).
• Ability to manage and lead installations of servers and networks.

Responsibilities

• Manage 3rd line technical support for schools, providing outstanding levels of customer service and support
• Resolve and manage any technical issues that impacts the running of the school’s function by providing robust technical solutions.
• Help with the support/mentoring of the 1st/2nd line support roles
• Enforcing and monitoring in line with school policies
• To undertake project work and lead on various projects from inception to implementation
• Internal network support if required
• Internal staff training

Skills

Windows Server

Active Directory

Microsoft Operating Systems

Hyper-V

Server Installations

Decision making

Customer service

Communication skills

Flexibility

Team player

Time management

Tools

Hyper-V virtualization

Active Directory

Job description

turn IT on is seeking an enthusiastic and experienced 3rd line technical support specialist to join our schools-focused technical support team, providing high-end support and excellent customer service. You will report to the Service Desk Manager and act as the primary escalation point while coaching 1st/2nd line staff.

The role offers full-time work, with a hybrid pattern depending on location, and may require travel to schools.