3rd line Citrix Engineer

CBSbutler Holdings Limited trading as CBSbutler; Lancashire; On-site; GBP 54,000 - 57,000; Full time

Job summary

CBSbutler Holdings Limited trading as CBSbutler is seeking a 3rd Line Citrix Engineer for a contract role in the UK. You will provide senior infrastructure support for Citrix environments, act as SME for XenApp/XenDesktop, Citrix Cloud, NetScaler ADC and WEM, and drive investigations to resolve complex incidents.

The role requires active SC clearance, a Sole British national, and an Inside IR35 engagement with a daily rate of 290–310 GBP.

Qualifications

• Proven experience in a Third Line / Senior Infrastructure Support role.
• Hands-on with Citrix Virtual Apps & Desktops, Citrix Cloud, NetScaler ADC and Citrix WEM.
• Strong knowledge of Windows Server, AD and Group Policy.
• Experience with FSLogix and virtualisation environments (VMware/Hyper-V/XenServer).
• Experience in ITIL and enterprise support models.

Responsibilities

• Provide 3rd Line support for complex Citrix incidents and problems.
• Act as SME for Citrix Virtual Apps & Desktops, Citrix Cloud, NetScaler ADC and WEM.
• Lead technical investigations, troubleshooting and root cause analysis.
• Manage and optimise Citrix policies, profiles and end-user experience.
• Support patching, upgrades, migrations and infrastructure improvements.
• Work with architecture, engineering and cross-functional teams.
• Identify and resolve defects and recurring issues.
• Maintain customer service in line with ITIL and service management processes.

Skills

Citrix XenApp/XenDesktop

Citrix Cloud

NetScaler ADC

Citrix WEM

Windows Server

Active Directory

Group Policy

FSLogix

VMware

Hyper-V

XenServer

Windows 10

Windows 11

ITIL

SC Clearance

Job description

3rd Line Citrix Engineer

+9 months +

+SC cleared - current active clearance is essential for this role

+Sole British nationals only due to the nature of the project

+Inside IR35

+ 290 - 310 a day

Key Responsibilities

• Provide 3rd Line support for complex Citrix incidents and problems.
• Act as the SME for Citrix Virtual Apps & Desktops, Citrix Cloud, NetScaler ADC and WEM.
• Lead technical investigations, troubleshooting and root cause analysis.
• Manage and optimise Citrix policies, profiles and end-user experience.
• Support patching, upgrades, migrations and infrastructure improvements.
• Work closely with architecture, engineering and cross-functional teams.
• Proactively identify and resolve defects and recurring issues.
• Maintain strong customer service and operate in line with ITIL and service management processes.

Essential Skills & Experience

• Proven experience in a Third Line / Senior Infrastructure Support role.
• Strong hands-on experience with:
  • Citrix Virtual Apps & Desktops (XenApp/XenDesktop)
  • Citrix Cloud
  • NetScaler ADC
  • Citrix WEM
  • Windows Server, Active Directory and Group Policy
  • FSLogix
• Experience supporting VMware, Hyper-V and/or XenServer environments.
• Strong knowledge of Windows 10 and Windows 11.
• Experience with ITIL and enterprise support models.
• Excellent problem-solving and communication skills.
• Active SC Clearance is essential.