2nd Line Technician

MERIDIAN TRUST; Sawtry; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Apprenticeship opportunities

CPD opportunities

Cycle to work scheme

Healthcare benefits

Job summary

Meridian Trust is seeking a 2nd Line IT Technician to support both staff and students with IT concerns and escalated issues. The role involves maintaining central and localised systems, upgrading services and providing guidance to apprentices and 1st Line Technicians.

You will contribute to implementing IT systems, ensure system availability, and promote a professional, can-do attitude within a small, dedicated team.

Qualifications

• GCSE or equivalent in English and Maths.
• IT Qualifications or equivalent experience.
• Excellent IT Troubleshooting experience.
• Experience administering computer systems & networks.
• Knowledge of PC, Windows OS and hardware.
• Experience with Microsoft Office Suite.
• Professional conduct and good communication.
• Team player with a can-do attitude.

Responsibilities

• Assist Apprentices and 1st Line Technicians with escalated IT problems.
• Provide strong professional advice to promote the Trust brand.
• Maintain, upgrade and ensure availability of central and localised systems.
• Contribute to the implementation and support of IT systems managed by the Trust's IT services team.
• Help users operate ICT efficiently.

Skills

IT Troubleshooting

System administration

Windows OS

Office suite

Team player

Education

GCSE English & Maths

Job description

An exciting opportunity is available to become a 2nd Line IT Technician as our team expands. This essential position involves handling 1st and 2nd line support issues, as well as escalated IT problems from colleagues across the Trust. You will support your peers and assist both staff and students with IT concerns. The Opportunity

• Assist Apprentices and 1st Line Technicians with escalated IT problems
• Provide strong professional advice to promote the Trust brand
• Working as part of a small, dedicated team you will be responsible for the maintenance, upgrades and availability of central and localised systems allocated to your team.
• You will make a major contribution to the successful implementation and support of the IT systems managed by the Trust's IT services team, ensuring the smooth running of the systems and strive to assist all users to operate at optimum efficiency in the delivery of ICT.
  Good educational background including GCSE or equivalent in English and Maths
• IT Qualifications or equivalent experience.
• Excellent Experience of IT Troubleshooting
• Experience of administering computer systems & networks (Change logs, backup, Anti-Virus checks and general updates)
• Good knowledge of PC, Windows Operating Systems and other IT hardware
• Working knowledge of a range of software packages including Microsoft Office Suite
• Professional conduct with colleagues and customers
• Be a team player, with a 'can do' solution focused attitude
• Possess outstanding communication skills and personal integrity
  Meridian Trust is a values-led organisation formed in 2011 that has risen to be one of the highest-performing academy trusts in the country. The Trust is founded on its commitment to a high-quality educational provision for all at the heart of local communities. Meridian currently operates primary, secondary and special schools across Bedfordshire, Cambridgeshire, Peterborough, Lincolnshire and Northamptonshire.
• Meridian Trust offers a wealth of fantastic benefits for teaching and support staff which are highlighted below but are not limited to -
• Apprenticeship and CPD opportunities which allow you to gain specialist knowledge in a role you are passionate about developing in
• Opportunity to jump start your career in teaching through our dedicated Initial Teacher Training Team (ITT)
• Support for mental health and wellbeing through our Employee Assistance Programme and other resources
• Cycle to work scheme
• Defined benefit local government or Teacher's pension scheme
• Healthcare benefits including free eye test vouchers and flu vaccinations
• Free on-site parking
• Discounts on a wide range of benefits from everyday essentials to holidays