2nd Line Technician

Meridian Trust; Huntingdonshire; On-site; GBP 27,000 - 32,000; Full time

Job summary

Meridian Trust is hiring a 2nd Line IT Technician to support schools across North Northamptonshire. You will handle both 1st and 2nd line issues and assist with escalated IT problems from staff and students.

You will join a small, dedicated IT services team focused on maintaining central and localised systems, ensuring smooth operation and optimum ICT efficiency for all users.

Qualifications

• GCSE English and Maths required.
• IT qualifications or equivalent experience.
• Excellent IT troubleshooting experience.
• Experience administering computer systems & networks (change logs, backup, anti-virus checks).
• Good knowledge of PC, Windows operating systems and IT hardware.
• Knowledge of Microsoft Office Suite.

Responsibilities

• Assist Apprentices and 1st Line Technicians with escalated IT problems.
• Provide strong professional advice to promote the Trust brand.
• Maintain, upgrade and ensure availability of central and localised systems allocated to your team.
• Contribute to the implementation and support of IT systems managed by the Trust’s IT services team.

Skills

IT Troubleshooting

Team player

Communication skills

Professional conduct

Education

GCSE English and Maths

IT qualifications or equivalent experience

Tools

Windows OS

Microsoft Office Suite

Backup procedures

Anti-Virus checks

Job description

Vacancy for 2nd Line Technician

This role will be supporting with schools within North Northamptonshire

(A driving licence will be desirable for this role to travel between sites)

Salary:

Grade 7

£29,542 Actual Annual Salary

Hours:

37 hours

52 weeks.

An exciting opportunity is available to become a 2nd Line IT Technician as our team expands. This essential position involves handling 1st and 2nd line support issues, as well as escalated IT problems from colleagues across the Trust. You will support your peers and assist both staff and students with IT concerns.

The Opportunity

• Assist Apprentices and 1st Line Technicians with escalated IT problems
• Provide strong professional advice to promote the Trust brand
• Working as part of a small, dedicated team you will be responsible for the maintenance, upgrades and availability of central and localised systems allocated to your team.
• You will make a major contribution to the successful implementation and support of the IT systems managed by the Trust’s IT services team, ensuring the smooth running of the systems and strive to assist all users to operate at optimum efficiency in the delivery of ICT.

The ideal candidate

• Good educational background including GCSE or equivalent in English and Maths
• IT Qualifications or equivalent experience.
• Excellent Experience of IT Troubleshooting
• Experience of administering computer systems & networks (Change logs, backup, Anti-Virus checks and general updates)
• Good knowledge of PC, Windows Operating Systems and other IT hardware
• Working knowledge of a range of software packages including Microsoft Office Suite
• Professional conduct with colleagues and customers
• Be a team player, with a ‘can do’ solution focused attitude
• Possess outstanding communication skills and personal integrity

About Meridian Trust -

Meridian Trust is a values-led organisation formed in 2011 that has risen to be one of the highest-performing academy trusts in the country. The Trust is founded on its commitment to a high-quality educational provision for all at the heart of local communities. Meridian currently operates primary, secondary and special schools across Bedfordshire, Cambridgeshire, Peterborough, Lincolnshire and Northamptonshire.

Meridian Trust offers a wealth of fantastic benefits for teaching and support staff which are highlighted below but are not limited to -

• Apprenticeship and CPD opportunities which allow you to gain specialist knowledge in a role you are passionate about developing in
• Opportunity to jump start your career in teaching through our dedicated Initial Teacher Training Team (ITT)
• Support for mental health and wellbeing through our Employee Assistance Programme and other resources
• Cycle to work scheme
• Defined benefit local government or Teacher’s pension scheme
• Healthcare benefits including free eye test vouchers and flu vaccinations
• Free on-site parking
• Discounts on a wide range of benefits from everyday essentials to holidays

To explore our full range of benefits, please visit https://www.meridiantrust.co.uk/jobs-and-training/benefits/.

Meridian Trust reserves the right to close the applications early in the event that a suitable candidate is sourced.

The Trust is committed to diversity and inclusion and equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, race, religion or belief and marriage and civil partnerships.

The Trust is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. All appointments will be subject to pre-employment checks, including an enhanced check with the Disclosure & Barring Service (DBS), as well as online searches.