1st Line Technician

Meridian Trust; Huntingdonshire; On-site; GBP 22,000 - 27,000; Full time

Benefits offered by this job

CPD opportunities

ITTraining support

Mental health support

Cycle to work

Pension scheme

Healthcare benefits

Free parking

Discounts

Job summary

Meridian Trust is seeking a 1st Line IT Technician to join our expanding team. You will deliver high-quality IT support to staff and students, log tickets, and provide remote assistance from the helpdesk.

The role requires GCSEs in English and Maths, IT qualifications or equivalent experience, and solid troubleshooting and hardware knowledge. A 37-hour week with a Grade 4 Point 3 salary is offered, along with a range of staff benefits.

Qualifications

• GCSE English and Maths required
• IT qualifications or equivalent experience
• Experience with IT troubleshooting
• Good knowledge of PC hardware
• Proficient with Microsoft Office Suite and Windows operating systems
• Professional conduct with colleagues and customers

Responsibilities

• Provide IT assistance to users contacting the helpdesk and deliver remote support
• Record all tasks in the Helpdesk system and manage tickets
• Maintain ICT equipment across schools and the Trust
• Visit partner schools for IT maintenance and support and assist other Academy teams as needed

Job description

Vacancy for 1st Line Technician at Meridian Trust

Salary: Meridian Trust, Grade 4 Point 3 £24,796

Hours of work: 37 hours per week, 52 weeks per year

We have an exciting opportunity to join our expanding team as a 1st Line IT Technician at Meridian Trust! This critical position will deliver excellent IT support, addressing IT tickets from both employees and students, and ensuring the quality of first-line support for IT issues.

The Opportunity

• Provide IT assistance to users and customers who contact our helpdesk. Record all tasks in the Helpdesk system and deliver remote support to telephone users.
• Make sure the IT equipment in all schools and across the trust are operating correctly, and regularly maintain the ICT equipment.
• Install new machines, replace defective ones, troubleshoot issues, repair equipment when necessary, and arrange for external repairs if needed.
• Visit our partner schools for IT maintenance and support, as well as to aid our other Academy teams when needed.

The ideal candidate

• Good educational background including GCSE or equivalent in English and Maths
• IT Qualifications or equivalent experience.
• Experience of IT Troubleshooting
• Good knowledge of PC hardware
• Working knowledge of a range of software packages including Microsoft Office Suite (including MS Windows)
• Professional conduct with colleagues and customers

About Meridian Trust

Meridian Trust is a values-led organisation formed in 2011 that has risen to be one of the highest-performing academy trusts in the country. The Trust is founded on its commitment to a high-quality educational provision for all at the heart of local communities. Meridian currently operates primary, secondary and special schools across Bedfordshire, Cambridgeshire, Peterborough, Lincolnshire and Northamptonshire.

Meridian Trust offers a wealth of fantastic benefits for teaching and support staff which are highlighted below but are not limited to -

• Apprenticeship and CPD opportunities which allow you to gain specialist knowledge in a role you are passionate about developing in
• Opportunity to jump start your career in teaching through our dedicated Initial Teacher Training Team (ITT)
• Support for mental health and wellbeing through our Employee Assistance Programme and other resources
• Cycle to work scheme
• Defined benefit local government or Teacher’s pension scheme
• Healthcare benefits including free eye test vouchers and flu vaccinations
• Free on-site parking
• Discounts on a wide range of benefits from everyday essentials to holidays

Meridian Trust reserves the right to close the applications early in the event that a suitable candidate is sourced.

The Trust is committed to diversity and inclusion and equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, race, religion or belief and marriage and civil partnerships.

The Trust is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. All appointments will be subject to pre-employment checks, including an enhanced check with the Disclosure & Barring Service (DBS), as well as online searches.