2nd Line Technician

MERIDIAN TRUST; Rushden; On-site; GBP 26,000 - 36,000; Full time

Job summary

Meridian Trust in the Rushden area is seeking a 2nd Line IT Technician to join the IT services team. You will handle escalated issues from staff and students, provide reliable advice, and help maintain central and localised systems.

You will work with Apprentices and 1st Line Technicians, ensuring smooth operation, robust backups, antivirus checks, and timely updates while upholding the Trust's high standards of service.

Qualifications

• GCSE or equivalent in English and Maths.
• IT Qualifications or equivalent experience.
• Excellent experience of IT troubleshooting.
• Experience administering computer systems and networks (Change logs, backup, Anti-Virus checks).
• Good knowledge of PC, Windows Operating Systems and other IT hardware.
• Working knowledge of a range of software packages including Microsoft Office Suite.
• Professional conduct with colleagues and customers.
• Be a team player, with a 'can do' solution focused attitude.

Responsibilities

• Assist Apprentices and 1st Line Technicians with escalated IT problems.
• Provide strong professional advice to promote the Trust brand.
• Maintain, upgrades and availability of central and localised systems allocated to your team.
• Contribute to implementation and support of IT systems managed by the Trust's IT services team, ensuring smooth operation for users.

Skills

IT Troubleshooting

Windows operating systems

Office software

Communication skills

Team player

Professional conduct

System administration

PC hardware

Education

GCSE English and Maths

Tools

Microsoft Office Suite

PC hardware

Job description

An exciting opportunity is available to become a 2nd Line IT Technician as our team expands. This essential position involves handling 1st and 2nd line support issues, as well as escalated IT problems from colleagues across the Trust. You will support your peers and assist both staff and students with IT concerns. The Opportunity

• Assist Apprentices and 1st Line Technicians with escalated IT problems
• Provide strong professional advice to promote the Trust brand
• Working as part of a small, dedicated team you will be responsible for the maintenance, upgrades and availability of central and localised systems allocated to your team.
• You will make a major contribution to the successful implementation and support of the IT systems managed by the Trust's IT services team, ensuring the smooth running of the systems and strive to assist all users to operate at optimum efficiency in the delivery of ICT.
  Good educational background including GCSE or equivalent in English and Maths
• IT Qualifications or equivalent experience.
• Excellent Experience of IT Troubleshooting
• Experience of administering computer systems & networks (Change logs, backup, Anti-Virus checks and general updates)
• Good knowledge of PC, Windows Operating Systems and other IT hardware
• Working knowledge of a range of software packages including Microsoft Office Suite
• Professional conduct with colleagues and customers
• Be a team player, with a 'can do' solution focused attitude
• Possess outstanding communication skills and personal integrity
  Meridian Trust is a values-led organisation formed in 2011 that has risen to be one of the highest-performing academy trusts in the country. The Trust is founded on its commitment to a high-quality educational provision for all at the heart of local communities. Meridian currently operates primary, secondary and special schools across Bedfordshire, Cambridgeshire, Peterborough, Lincolnshire and Northamptonshire.
• Meridian Trust offers a wealth of fantastic benefits for teaching and support staff which are highlighted below but are not limited to -
• Apprenticeship and CPD opportunities which allow you to gain specialist knowledge in a role you are passionate about developing in
• Opportunity to jump start your career in teaching through our dedicated Initial Teacher Training Team (ITT)
• Support for mental health and wellbeing through our Employee Assistance Programme and other resources
• Cycle to work scheme
• Defined benefit local government or Teacher's pension scheme
• Healthcare benefits including free eye test vouchers and flu vaccinations
• Free on-site parking
• Discounts on a wide range of benefits from everyday essentials to holidays