2nd Line Technician

The Ferrers School; Rushden; On-site; GBP 27,000 - 32,000; Full time

Benefits offered by this job

Apprenticeship and CPD opportunities

Initial Teacher Training support

Mental health and wellbeing resources

Cycle to work scheme

Local government/Teacher’s pension

Healthcare benefits incl eye tests and

Free on-site parking

Discounts on benefits

Job summary

Meridian Trust is seeking a 2nd Line IT Technician to join a small, dedicated team and support schools across North Northamptonshire. You will handle escalated IT issues from staff and students and assist 1st Line Technicians and Apprentices.

Key duties include maintaining central and localised systems, applying upgrades, and ensuring smooth ICT operations. Driving licence desirable for travel between sites.

Qualifications

• GCSE English and Maths or equivalent
• IT Qualifications or equivalent experience
• Excellent IT troubleshooting experience
• Experience administering computer systems and networks
• Good knowledge of PC, Windows OS and IT hardware
• Experience with Microsoft Office Suite
• Professional conduct with colleagues and customers
• Team player with a can-do attitude
• Outstanding communication and personal integrity

Responsibilities

• Assist Apprentices and 1st Line Technicians with escalated IT problems
• Provide strong professional advice to promote the Trust brand
• Maintain, upgrade and ensure availability of systems allocated to the team
• Contribute to successful implementation and support of IT services across the Trust

Skills

IT Troubleshooting

Windows OS

PC hardware

Microsoft Office

Communication

Team player

Education

GCSE English & Maths

IT Qualifications or equivalent

Tools

Change logs

Backup software

Anti-Virus checks

Job description

Vacancy for 2nd Line Technician

This role will be supporting with schools within North Northamptonshire

(A driving licence will be desirable for this role to travel between sites)

Salary:

Grade 7

£29,542 Actual Annual Salary

Hours:

37 hours

52 weeks.

An exciting opportunity is available to become a 2nd Line IT Technician as our team expands. This essential position involves handling 1st and 2nd line support issues, as well as escalated IT problems from colleagues across the Trust. You will support your peers and assist both staff and students with IT concerns.

The Opportunity

• Assist Apprentices and 1st Line Technicians with escalated IT problems
• Provide strong professional advice to promote the Trust brand
• Working as part of a small, dedicated team you will be responsible for the maintenance, upgrades and availability of central and localised systems allocated to your team.
• You will make a major contribution to the successful implementation and support of the IT systems managed by the Trust's IT services team, ensuring the smooth running of the systems and strive to assist all users to operate at optimum efficiency in the delivery of ICT.

The ideal candidate

• Good educational background including GCSE or equivalent in English and Maths
• IT Qualifications or equivalent experience.
• Excellent Experience of IT Troubleshooting
• Experience of administering computer systems & networks (Change logs, backup, Anti-Virus checks and general updates)
• Good knowledge of PC, Windows Operating Systems and other IT hardware
• Working knowledge of a range of software packages including Microsoft Office Suite
• Professional conduct with colleagues and customers
• Be a team player, with a 'can do' solution focused attitude
• Possess outstanding communication skills and personal integrity

About Meridian Trust -

Meridian Trust is a values-led organisation formed in 2011 that has risen to be one of the highest-performing academy trusts in the country. The Trust is founded on its commitment to a high-quality educational provision for all at the heart of local communities. Meridian currently operates primary, secondary and special schools across Bedfordshire, Cambridgeshire, Peterborough, Lincolnshire and Northamptonshire.

Meridian Trust offers a wealth of fantastic benefits for teaching and support staff which are highlighted below but are not limited to -

• Apprenticeship and CPD opportunities which allow you to gain specialist knowledge in a role you are passionate about developing in
• Opportunity to jump start your career in teaching through our dedicated Initial Teacher Training Team (ITT)
• Support for mental health and wellbeing through our Employee Assistance Programme and other resources
• Cycle to work scheme
• Defined benefit local government or Teacher's pension scheme
• Healthcare benefits including free eye test vouchers and flu vaccinations
• Free on-site parking
• Discounts on a wide range of benefits from everyday essentials to holidays

The Trust is committed to diversity and inclusion and equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, race, religion or belief and marriage and civil partnerships.

The Trust is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. All appointments will be subject to pre-employment checks, including an enhanced check with the Disclosure & Barring Service (DBS), as well as online searches.