2nd line Support Analyst

Bluespires; West Oxfordshire; On-site; GBP 28,000 - 35,000; Full time

Job summary

A leading company in Oxfordshire seeks a dedicated 2nd Line Support Analyst to enhance IT support and client experience. This role offers a chance to solve technical challenges and contribute to a supportive team environment. Join us for career development and a competitive salary.

Benefits

Competitive salary up to £35,000 per year

Dedicated time for qualifications and certifications

Fun social events and company activities

Supportive, inclusive working environment

Career development opportunities

Qualifications

• Experience in a Managed Service Provider (MSP) or similar IT support role.
• Proactive and customer-focused approach.

Responsibilities

• Providing remote and occasional on-site technical support.
• Troubleshooting technical issues across networks, software, and hardware.
• Taking ownership of escalated tickets.

Skills

Microsoft 365 administration

Troubleshooting

Communication

Customer-focused approach

Education

Relevant certifications

Tools

WatchGuard

Sophos

Datto

Intune

SharePoint

Azure

Job description

Direct message the job poster from Bluespires

Helping brands recruit top talent in FMCG

Are you a skilled IT professional looking to take the next step in your career?

Bluespires is growing, and we’re on the lookout for a dedicated 2nd Line Support Analyst to join our friendly and talented team in Oxfordshire.

The Role

This is a fantastic opportunity to make a real impact in a business that puts its people and clients first. If you're passionate about solving technical challenges, collaborating with others, and delivering top-tier IT support, this could be your perfect role.

Company

At Bluespires, we do things differently. We provide smart, tailored IT solutions to businesses — from managed IT support to cybersecurity and infrastructure projects. Our team is at the heart of everything we do, and we invest in their development and success.

What You’ll Do

As a 2nd Line Support Analyst, you’ll play a crucial role in delivering excellent IT support and enhancing the overall client experience. Your key responsibilities will include:

• Providing remote (and occasional on-site) technical support to end users and clients
• Taking ownership of escalated tickets and seeing them through to resolution
• Troubleshooting a range of technical issues across networks, software, and hardware
• Supporting 1st line colleagues through complex incidents
• Maintaining clear documentation and contributing to our knowledge base

About You

Key Skills & Experience:

• Microsoft 365 administration
• Understanding of TCP/IP, LAN/WAN, and general networking fundamentals
• Background in a Managed Service Provider (MSP) or similar IT support role
• Excellent troubleshooting and communication skills
• Proactive, customer-focused approach

Desirable (but not essential):

• Experience with WatchGuard, Sophos, Datto, Intune, or SharePoint
• Relevant certifications (MCP, CompTIA, Microsoft Fundamentals/Associates)
• Familiarity with Azure, Entra, device enrolment, and modern desktop deployments

Package

• Competitive salary up to £35,000 per year
• Dedicated time and support to gain qualifications and certifications
• Fun social events and company activities
• Supportive, inclusive working environment
• Real opportunities for career development

Ready to take the next step in your IT career?

Apply now and become part of a company that values your expertise and supports your growth.

Niche Recruitment is proud to be working exclusively with Bluespires on the recruitment of this position. Please get in touch with Niche Recruitment if you have any questions.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service and Information Technology

• Industries

  IT Services and IT Consulting

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