IT Support Analyst

Just Global; United Kingdom; Remote; GBP 25,000 - 35,000; Full time

Job summary

A leading company is seeking an IT Support Analyst to provide technical support and ensure productivity across teams. The role involves troubleshooting hardware and software issues, managing inventory, and collaborating with external consultants. The ideal candidate will have strong customer service skills and a commitment to problem-solving. This position offers flexible working arrangements and competitive compensation, emphasizing the company's commitment to employee development and well-being.

Benefits

Flexible working policy

Market-leading employment benefits

Discretionary profit share

Qualifications

• 2+ years experience in providing technical support for PC, Mac, and software.
• 1+ years experience with network systems.
• 2+ years experience with Microsoft O365/Azure management.

Responsibilities

• Provide onsite and remote support for team across multiple work settings.
• Respond to queries and service requests using helpdesk ticketing system.
• Communicate regularly with users regarding ticket requests.

Skills

Customer service

Troubleshooting

Time management

Problem-solving

Active listening

Stakeholder management

Task Management

Solutions-focused

Eye for detail

Tools

Microsoft Office

Job description

Just Global:

At Just Global we live and breathe B2B and believe in igniting B2B relationships. Our independent, global team actively engages with clients to put our deep technical knowledge and unique perspectives of markets and buying processes to work. We maximize insights, we spark creativity, and we leverage technology to inspire brand loyalty and drive reoccurring revenue. We are the heart of B2B.

What you are accountable for:

The IT Support Analyst is an integral part of the IT/Operations department that requires a commitment to customer service through quality, courtesy, technical expertise, and teamwork. You will be accountable for providing in-hub and remote technical support to ensure teammates can be productive and their information is secure at all times. You are also accountable for identifying and resolving root cause issues and driving a positive trend in our service levels, while simultaneously assisting users in solving their day-to-day desktop support issues.

What you are responsible for:

• Provide onsite and remote support for our team in multiple work settings and environments including traveling to our hub locations in the UK.

• Respond to queries and service requests using our helpdesk ticketing system.

• Communicate regularly and effectively with users regarding ticket requests.

• Work collaboratively with external IT consultants and vendors to solve problems.

• Create and maintain IT documentation.

• Troubleshoot, install, configure, and deploy desktop, laptop and server. hardware and peripherals such as monitors, printers, disk drives and scanners, etc.

• Install new software, upgrades, and patches and resolve software related problems for Windows and Mac.

• Educate and train users on company provided software, network services and policies.

• Track and manage hardware and software inventory to ensure compliance and maximize productivity of employees across the company.

• Active Directory/Azure identity management including distribution lists and security groups.

• Provide after-hours weekday and weekend phone/remote coverage as needed

What you’ll bring [knowledge, skills, and/or experience]:

Knowledge

• Computer hardware, software and peripherals

• IT standards and protocols

• Customer service best practices

• Diagnosis and troubleshooting of IT issues

• Documentation and recordkeeping

• Time management and problem-solving ability

• Automated IT systems

Skills

• Ability to present technical information in understandable form for non-technical recipients

• Active listening

• Eye for detail

• Microsoft Office

• Organized

• Solutions-focused

• Stakeholder management

• Task Management

• Troubleshooting

• Upwards management

Experience

• 2+ years experience in providing technical support for PC, Mac, and software

• 1+ years experience with network systems

• 2+ years experience with Microsoft O365/Azure management

What it means to work at Just Global…

Being a Just teammate means working in alignment with our Values…

Cultivate Relationships

• Build rapport first.

• Put yourself in their shoes.

• Assume positive intent. Give others the benefit of the doubt.

Be One Team

• Collaborate.

• Be the guardian of each other’s reputation.

• Have each other’s back. Help each other out.

Strive for Brilliance

• Create work you can be proud of.

• Remain open and curious.

• Improve your work. Improve yourself.

And in return you can expect…

• You will be seen, heard, and included as a whole human being

• Your contribution will be valued, rewarded, and recognized

• You will develop deep and meaningful relationships that could last a lifetime

• You will have leaders who are worth following

• You will have the opportunity to develop yourself and your craft

• You will have a meaningful chapter in your career path

Compensation Philosophy:

At Just Global, you will have the flexibility to work and live from anywhere in your home country, as long as it works for your client(s), your team, and you. This flexible working policy aims to attract and retain individuals who have a focus on performance, an aptitude towards learning, and a desire to live by our agency’s behaviors and values. Our compensation philosophy is commensurate with the type of teammates we are seeking to join us.

As a fair, equitable, and open company, we have established compensation ranges that are visible and transparent. We use various market and data-driven salary sources to determine a salary range for each role. Your salary is based upon the skills and experience you bring along with the salary range established for your role. The goal is to ensure that Just Global teammates have salaries that are highly competitive, regardless of where they live.

In addition to your base salary and our flexible working policy, you will enjoy market-leading employment benefits that support you as whole human being. You will also have the opportunity to participate in a discretionary non-contractual profit share, which is based on company performance, because when we succeed as a company, we all get to share in that success.