2nd Line Support IT Analyst

Addition+; Farnborough; On-site; GBP 25,000 - 30,000; Full time

Job summary

Join a forward-thinking telecommunications company as a 2nd Line Support IT Analyst. You'll deliver high-quality technical support, troubleshoot advanced issues, and collaborate with teams to enhance service delivery. This role offers opportunities for professional growth in a dynamic environment.

Benefits

Enhanced Leave

Structured Working Hours

Opportunity to join a growing company

Best Place To Work award

Qualifications

• Hands-on experience in 1st and 2nd Line Support.
• Strong troubleshooting skills and understanding of ITSM.

Responsibilities

• Serve as escalation point for advanced technical issues.
• Collaborate with 1st Line Support and third-party vendors.
• Deliver on-site support for installations and hardware decommissions.

Skills

Communication

Troubleshooting

Network Engineering

Education

Industry certifications

Job description

Addition+ Farnborough, England, United Kingdom

2nd Line Support IT Analyst

Addition+ Farnborough, England, United Kingdom

This range is provided by Addition+. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from Addition+

The Caffeinated Recruiter | Lead Talent Consultant at Addition| Women in Tech | Elite100 Recruitment Leader

We are currently recruiting for a telecommunications company for the role of 2nd Line Support IT Analyst. This is an exciting opportunity to join a forward-thinking organisation at the forefront of wireless connectivity solutions, where you'll play a key role in delivering high-quality technical support in a fast-paced, innovative environment.

What you’ll be doing:

• Serve as the escalation point for advanced technical issues, performing thorough diagnostics and troubleshooting via remote tools and deep technical expertise
• Collaborate closely with 1st Line Support to elevate security standards, appropriately escalate unresolved issues, and coordinate with third-party vendors to drive resolutions
• Identify, initiate, and process change requests, actively participate in change approval meetings, and help enhance incident management procedures
• Deliver on-site support as needed, including installations, hardware decommissions, and acting as a technical representative - comprehensive training provided.

Main Skills/ Requirements:

• A full UK driving licence and access to a personal vehicle are essential
• Demonstrated hands-on experience in both 1st and 2nd Line Support, preferably within a Network Operations Centre (NOC) or cellular network environment
• Excellent client-facing communication skills, with the ability to explain technical issues clearly and effectively
• Strong troubleshooting skills, solid understanding of network engineering principles, and familiarity with IT Service Management (ITSM) systems
• Experience with change management processes or supporting network infrastructure projects is desirable
• Industry certifications (e.g., Cradlepoint, Ruckus, Cisco) are preferred and will strengthen your application

How you’ll be rewarded:

• Enhanced Leave
• Structured Working Hours
• Opportunity to join a continuously growing company
• Organisation awarded “Best Place To Work” for the last 4 years

This is an excellent opportunity for an experienced 2nd Line Support IT Analyst to join a growing organisation that are driven towards success!

For further information on this 2nd Line Support IT Analyst position, apply below!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

By applying you are confirming you are happy to be added to the Addition Solutions mailing list regarding future suitable positions. You can opt out of this at any time simply by contacting one of our consultants.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology and Project Management

• Industries

  Telecommunications and Technology, Information and Media

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