2Nd Line Support

Jago Consultants; Redditch; On-site; GBP 21,000 - 30,000; Full time

Job summary

Jago Consultants in Redditch, UK is seeking a 2nd line support technician to join the application support help desk. You will handle inbound calls and emails, troubleshoot server logs, and progress tickets through to resolution while maintaining up-to-date CRM records.

The role requires rapid learning, adaptability, and the ability to read, diagnose and fix SQL queries and scripts. You will support desks, laptops, network equipment and assist with system patches and upgrades.

Qualifications

• Be a fast, willing and adaptable learner

Responsibilities

• Take inbound calls and emails
• Log, detail, progress and resolve support tickets
• Read and troubleshoot server log files
• Correctly prioritise and resolve tickets within the SLA
• Keep the CRM system and all relevant documentation up to date
• Create, troubleshoot and fix SQL queries and scripts
• Install new systems, as well as patch & upgrade existing systems
• Support the internal laptops, desktops and network equipment
• Correctly see all issues through to resolution
• Fixing overnight processes

Job description

2nd line support technician required – based in Redditch. My client are looking for a bright, motivated individual to join their application support help desk team, within a well-established and progressive company. They specialise in Inventory management and supply chain consultancy, providing a flexible software solution to assist their expert team in delivering solutions to businesses.

This is an excellent opportunity to join a company where all team members are highly valued, and who provide exceptional training programs to help develop your career.

Position Overview

• To take inbound calls and emails
• To log, detail, progress and resolve support tickets
• To read and troubleshoot server log files
• Correctly prioritise and resolve tickets within the SLA
• To keep the CRM system and all relevant documentation up to date
• Create, troubleshoot and fix SQL queries and scripts
• Install new systems, as well as patch & upgrade existing systems
• To support the internal laptops, desktops and network equipment
• Correctly see all issues through to resolution
• Fixing overnight processes

Position Requirements

• Be a fast, willing and adaptable learner