2Nd Line Support

Jago Consultants; Crawley Down; On-site; GBP 26,000 - 31,000; Full time

Benefits offered by this job

Pension Scheme

20 days holiday + bank holiday

Company car for site-visits

Job summary

Jago Consultants in Crawley, West Sussex, invites a skilled 2nd Line Support Technician to join our growing IT team. You will manage and resolve second line help desk calls, with occasional on-site client visits to install and configure hardware, software, and networking equipment.

Applicants should have a UK driving license and experience with Microsoft 365 and Azure. AZ certification knowledge is a strong plus, and a positive, proactive attitude is essential for ongoing professional

Qualifications

• Experience in 2nd line support and incident resolution.
• Knowledge of Microsoft Windows servers and Azure.
• Willingness to learn and attend client visits.

Responsibilities

• Proactively managing and resolving second line help desk calls.
• Occasional travel to clients for on-site IT work and installations.
• General IT support including hardware, software, servers, and printers.
• Logging issues and adhering to SLAs.
• Working alongside the project engineers.
• Installing printers, PCs and access points on site when required.

Skills

2nd line support

Microsoft 365

Education

AZ certifications

Tools

Azure

Job description

2nd Line Support required. My client are leading specialists within the industry offering a wide range of IT support, services and innovations to solve their clients needs. Their core products & services place them within the top 5% of accredited Microsoft Business Partners globally.

They are now looking for an experienced 2nd Line Support technician to join their exciting, growing team based in Crawley, West Sussex. The successful candidate must have a full UK driving license as they will be required to attend client visits occasionally. If you come from a Microsoft focused background – that would be a great advantage.

Position Overview

• Proactively managing & resolving second line help desk calls
• Occasional travel to clients for on-site IT work and installations
• General IT Support (hardware, software, servers, printers)
• Logging and resolving IT issues within the SLA
• Working alongside the project engineers
• Installing printers / pc’s / access points on site when required

Position Requirements

• Full UK driving license
• 1+ year in a 2nd line position
• Experience using Microsoft 265
• Experience in installations / servers & backups
• Knowledge in Microsoft servers and Azure
• Certificates / knowledge in AZ104, AZ140, AZ500, AZ303, MD1 & MS100 is an absolute advantage
• Willingness to learn

Position Remuneration

• Monday to Friday 8:30am - 17:30pm
• Option of overtime if wanted
• Salary £26,000 - £31,000 Dependant on experience
• 20 days holiday + bank holiday
• Pension Scheme (5% from the company)
• Company car for site-visits (if over the age of 22)