2nd Line IT Support – Birmingham

Ruth Wagstaff Recruitment Ltd; Birmingham; On-site; GBP 29,000 - 35,000; Full time

Job summary

Wagstaff Recruitment is seeking a Second Line IT Support specialist for a Birmingham-based role within a professional services firm. You will work across a modern Microsoft environment, supporting users and assisting with infrastructure, security and IT projects.

Responsibilities include 2nd line support for hardware, software and M365, plus AD/Entra ID/Exchange Online, server and cloud tasks. A UK driving licence is required.

Qualifications

• Strong knowledge of Windows 10/11 and Microsoft 365.
• Experience with Active Directory, Entra ID and Exchange Online.
• Good understanding of TCP/IP, DNS and VPNs.
• Experience supporting end-user devices.
• Strong troubleshooting and problem-solving skills.
• Desirable: Intune, Hyper-V/VMware and Backup/Disaster Recovery technologies.

Responsibilities

• Provide 2nd line support for hardware, software and Microsoft 365 issues.
• Troubleshoot desktop, networking, printer and remote access problems.
• Support Active Directory, Entra ID, Exchange Online and Teams.
• Assist with server, cloud and network administration.
• Support software deployments, upgrades and IT projects.
• Apply security updates and assist with cyber security initiatives.
• Maintain accurate documentation and deliver excellent customer service.

Skills

Windows 10/11

Microsoft 365

Active Directory

Entra ID

Exchange Online

TCP/IP

DNS

VPNs

Intune

Hyper-V/VMware

Backup and Disaster Recovery

Driving licence

Job description

Second Line IT Support

? Birmingham | ? Up to £32,000

An established professional services organisation is looking for a Second Line IT Support professional to join its growing IT team. This is an excellent opportunity for an experienced support professional to work across a modern Microsoft environment, supporting users while assisting with infrastructure, security and IT projects.

Key Responsibilities

• Provide 2nd line support for hardware, software and Microsoft 365 issues
• Troubleshoot desktop, networking, printer and remote access problems
• Support Active Directory, Entra ID, Exchange Online and Teams
• Assist with server, cloud and network administration
• Support software deployments, upgrades and IT projects
• Apply security updates and assist with cyber security initiatives
• Maintain accurate documentation and deliver excellent customer service

Requirements

• Strong knowledge of Windows 10/11 and Microsoft 365
• Experience with Active Directory, Entra ID and Exchange Online
• Good understanding of TCP/IP, DNS and VPNs
• Experience supporting end-user devices
• Strong troubleshooting and problem-solving skills
• Experience with Intune, Hyper-V/VMware and Backup and Disaster Recovery Technologies would be desirable.
• Full UK driving licence

Please note as we receive a high level of applications we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

Job Tenure: Permanent
Salary: Up to £32000 per annum
Location: Birmingham, West Midlands