2nd Line IT Support

Computerworld Personnel Ltd; Portishead; On-site; GBP 19,000 - 32,000; Full time

Job summary

Computerworld Personnel Ltd. is seeking a Second Line IT Support professional in Birmingham to join its IT team.

You will provide 2nd line support across hardware, software and Microsoft 365, and assist with infrastructure, security and IT projects in a modern Microsoft environment. The successful candidate will have strong knowledge of Windows 10/11 and Microsoft 365, experience with Active Directory, Entra ID and Exchange Online, plus a solid understanding of TCP/IP, DNS and VPNs.

Qualifications

• Experience with Windows 10/11 and Microsoft 365.
• Experience with Active Directory, Entra ID and Exchange Online.
• Good understanding of TCP/IP, DNS and VPNs.
• Experience supporting end-user devices.
• Strong troubleshooting and problem-solving skills.
• Experience with Intune, Hyper-V/VMware and Backup and Disaster Recovery Technologies would be desirable.

Responsibilities

• Provide 2nd line support for hardware, software and Microsoft 365 issues.
• Troubleshoot desktop, networking, printer and remote access problems.
• Support Active Directory, Entra ID, Exchange Online and Teams.
• Assist with server, cloud and network administration.
• Support software deployments, upgrades and IT projects.
• Apply security updates and assist with cyber security initiatives.
• Maintain accurate documentation and deliver excellent customer service.

Skills

Windows 10/11

Microsoft 365

End-user support

Troubleshooting

Tools

Active Directory

Entra ID

Exchange Online

Intune

Hyper-V/VMware

Backup and Disaster Recovery

Job description

Second Line IT Support

Birmingham | Up to £32,000

An established professional services organisation is looking for a Second Line IT Support professional to join its growing IT team. This is an excellent opportunity for an experienced support professional to work across a modern Microsoft environment, supporting users while assisting with infrastructure, security and IT projects.

Key Responsibilities

• Provide 2nd line support for hardware, software and Microsoft 365 issues
• Troubleshoot desktop, networking, printer and remote access problems
• Support Active Directory, Entra ID, Exchange Online and Teams
• Assist with server, cloud and network administration
• Support software deployments, upgrades and IT projects
• Apply security updates and assist with cyber security initiatives
• Maintain accurate documentation and deliver excellent customer service

Requirements

• Strong knowledge of Windows 10/11 and Microsoft 365
• Experience with Active Directory, Entra ID and Exchange Online
• Good understanding of TCP/IP, DNS and VPNs
• Experience supporting end-user devices
• Strong troubleshooting and problem-solving skills
• Experience with Intune, Hyper-V/VMware and Backup and Disaster Recovery Technologies would be desirable.
• Full UK driving licence

No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010.