2nd Line Service Desk Engineer

Constant Recruitment Ltd; England; Hybrid; GBP 27,000 - 32,000; Full time

Job summary

A leading Managed Service Provider in Ashford, Kent is seeking a skilled 2nd Line Service Desk Engineer. Responsibilities include providing support for client systems, troubleshooting Microsoft 365 and SharePoint, and assisting with networking and hardware support. The ideal candidate has strong technical and communication skills, as well as experience in an IT support role. This position offers a hybrid working model after probation and includes extensive training opportunities to further your professional growth.

Benefits

Extensive training opportunities

Hybrid working after probation

Qualifications

• Driving license required for onsite client visits.
• Previous experience in IT support and installations.
• Working knowledge of Microsoft Office Systems.

Responsibilities

• Provide IT support for client systems.
• Troubleshoot Microsoft 365 and SharePoint issues.
• Assist clients with networking and hardware support.

Skills

Excellent technical and communication skills

Strong customer service skills

Ability to work under pressure

Experience in a service desk role

Proficient in IT support

Tools

Microsoft 365

SharePoint

Active Directory

TCP/IP

Intune

Job description

2nd Line Service Desk Engineer

Ashford, Kent

Up to 32k DOE

Essential Requirement: Driving license for onsite client visits

• Are you a skilled 2nd Line Service Desk Engineer looking to take your career to the next level?
• Would you enjoy a mixture of on-site client work and office-based tasks?
• Does hybrid working after probation sound appealing?

Look no further!

Join this established and leading Managed Service Provider (MSP). As a 2nd Line Service Desk Engineer.

We are particularly interested in hearing from Support Engineers with MSP experience, but what matters most to us is your ability to work in a fast-paced, customer-focused setting.

You will encounter a variety of technologies, including:

• Microsoft 365
• SharePoint
• Intune
• Active Directory
• Networking

This role will allow you to continuously expand your skill set.

What We Are Looking For:

• Excellent technical and communication skills
• Strong customer service skills with a can-do attitude
• Ability to work calmly and patiently under pressure
• Previous experience in a service desk role (service provider or corporate environment)
• Proven abilities in IT support and installation

Working knowledge of:

• Microsoft Desktop & Office Systems
• Microsoft 365 and SharePoint troubleshooting
• Intune and endpoint management
• Active Directory Security and Administration
• TCP/IP, DNS, DHCP
• Hardware support and more!

They value your professional growth and provide extensive training opportunities. Their engineers are currently benefiting from courses and exams covering topics like:

• MS 365 Admin
• Windows Server Hybrid Administrator Associate (including exams like AZ-800 and AZ-801)
• Azure Fundamentals

And much more!

If you're ready to take on new challenges, broaden your expertise, and work with a supportive team that values education and training, then we want to hear from you!

Note: The list of training opportunities is subject to change as they continually adapt to industry trends.

Our client values diversity and operates a fair recruitment process free of discrimination. Due to the nature of this role, candidates will be expected to pass security clearance.