2nd Line IT Support Engineer: M365, IAM & Endpoints

Open Cosmos Ltd.; East Midlands; Remote; GBP 42,000 - 64,000; Full time

Job summary

Open Cosmos Ltd. is seeking an experienced IT support engineer to manage escalated issues across Windows, Linux, macOS, and mobile platforms. You will administer Google Workspace, Entra ID, and M365 migrations while ensuring device compliance and security.

The role covers endpoint management with Intune/Jamf/MDM and network services, with emphasis on automation and process improvement. The ideal candidate will have strong troubleshooting skills, experience with ITSM, scripting (PowerShell/Bash),

Qualifications

• Strong troubleshooting across Windows, Linux, macOS, mobile OS and SaaS platforms.
• Experience administering M365, Entra ID, IAM, MFA/SSO, device compliance, EDR/AV and patching.
• Familiarity with scripting/automation (PowerShell/Bash).
• Clear, confident communication translating technical concepts for non‑technical users.

Responsibilities

• Own and resolve escalated issues across Windows, Linux, macOS, iOS/Android, networks, identity, and collaboration tools.
• Troubleshoot, perform root-cause analysis, and implement corrective and preventative actions.
• Meet SLAs and communicate clearly with users and stakeholders.
• Administer Google Workspace, SSO/IAM, MFA and support migration to M365 and Entra ID.
• Manage endpoints using Intune/Jamf/MDM, including software packaging and secure baselines.
• Support LAN/WLAN/VPN/DNS/DHCP/firewall changes and monitoring; liaise with providers as needed.
• Manage the full device lifecycle builds, replacements, RMAs and onboarding/offboarding.
• Contribute to deployments and upgrades (office builds, Wi‑Fi refresh, EDR rollouts, migrations).
• Improve automation, self‑service, reporting and monitoring through scripting and tooling.
• Champion security best practice across patching, hardening, device compliance, and access controls.

Skills

Cross‑platform support

Scripting/automation

ITSM / ticketing

Clear communication

Security best practices

Tools

Google Workspace

Entra ID

Microsoft 365 (M365)

Intune

Jamf

MDM

SharePoint

JIRA

Job description

Open Cosmos Ltd. is seeking an experienced IT support engineer to manage escalated issues across Windows, Linux, macOS, and mobile platforms. You will administer Google Workspace, Entra ID, and M365 migrations while ensuring device compliance and security.

The role covers endpoint management with Intune/Jamf/MDM and network services, with emphasis on automation and process improvement. The ideal candidate will have strong troubleshooting skills, experience with ITSM, scripting (PowerShell/Bash),