2nd Line IT Support

Allscreens Nationwide Ltd; Hatfield; On-site; GBP 26,000 - 38,000; Full time

Job summary

A professional services organisation in the United Kingdom is seeking a Second Line IT Support professional to join its IT team. You will work across a modern Microsoft environment, assisting users while contributing to infrastructure, security and IT projects.

Responsibilities include providing 2nd line support for hardware, software and Microsoft 365, troubleshooting desktop, networking, printer and remote access issues, and supporting Active Directory, Entra ID, Exchange Online and Teams.

Qualifications

• Strong knowledge of Windows 10/11 and Microsoft 365.
• Experience with Active Directory, Entra ID and Exchange Online.
• Good understanding of TCP/IP, DNS and VPNs.
• Strong troubleshooting and problem-solving skills.
• Experience with Intune, Hyper-V/VMware and Backup and Disaster Recovery Technologies would be desirable.
• Full UK driving licence.

Responsibilities

• Provide 2nd line support for hardware, software and Microsoft 365 issues.
• Troubleshoot desktop, networking, printer and remote access problems.
• Support Active Directory, Entra ID, Exchange Online and Teams.
• Assist with server, cloud and network administration.
• Support software deployments, upgrades and IT projects.
• Apply security updates and assist with cyber security initiatives.
• Maintain accurate documentation and deliver excellent customer service.

Skills

Windows 10/11

Microsoft 365

Active Directory

Entra ID

Exchange Online

TCP/IP

DNS

VPNs

Intune

Hyper-V/VMware

Backup and Disaster Recovery

Driving licence

Job description

An established professional services organisation is looking for a

Second Line IT Support professional to join its growing IT team. This is an excellent opportunity for an experienced support professional to work across a modern Microsoft environment, supporting users while assisting with infrastructure, security and IT projects.

Key Responsibilities

• Provide 2nd line support for hardware, software and Microsoft 365 issues
• Troubleshoot desktop, networking, printer and remote access problems
• Support Active Directory, Entra ID, Exchange Online and Teams
• Assist with server, cloud and network administration
• Support software deployments, upgrades and IT projects
• Apply security updates and assist with cyber security initiatives
• Maintain accurate documentation and deliver excellent customer service

Requirements

• Strong knowledge of Windows 10/11 and Microsoft 365
• Experience with Active Directory, Entra ID and Exchange Online
• Good understanding of TCP/IP, DNS and VPNs
• Strong troubleshooting and problem-solving skills
• Experience with Intune, Hyper-V/VMware and Backup and Disaster Recovery Technologies would be desirable.
• Full UK driving licence

Please note as we receive a high level of applications we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010.