2nd Line IT Support

TipTopJob; West Midlands; On-site; GBP 29,000 - 35,000; Full time

Job summary

TipTopJob in Birmingham is seeking a Second Line IT Support professional to join its growing IT team. You will work across a modern Microsoft environment, providing support to users while assisting with infrastructure, security and IT projects.

The role requires hands-on experience with Windows 10/11, Microsoft 365, AD/Entra ID and Exchange Online. A full UK driving licence is desirable and you’ll collaborate with colleagues on a range of tech initiatives.

Qualifications

• Proficient in Windows 10/11 and Microsoft 365.
• Experience with Active Directory, Entra ID and Exchange Online.
• Understanding of TCP/IP, DNS and VPNs.
• Experience supporting end-user devices.
• Strong troubleshooting and problem solving.
• Nice to have Intune, Hyper-V, VMware, and Backup/DR.
• Full UK driving licence.

Responsibilities

• Provide 2nd line support for hardware, software and Microsoft 365 issues.
• Troubleshoot desktop, networking, printer and remote access problems.
• Support Active Directory, Entra ID, Exchange Online and Teams.
• Assist with server, cloud and network administration.
• Support software deployments, upgrades and IT projects.
• Apply security updates and assist with cyber security initiatives.
• Maintain accurate documentation and deliver excellent customer service.

Skills

Windows 10/11

Microsoft 365

Active Directory

Entra ID

Exchange Online

TCP/IP

DNS

VPNs

End-user devices

Troubleshooting

Intune

Hyper-V

VMware

Backup & DR

Driving licence

Job description

Second Line IT Support

Birmingham Up to GBP32,000

An established professional services organisation is looking for a Second Line IT Support professional to join its growing IT team. This is an excellent opportunity for an experienced support professional to work across a modern Microsoft environment, supporting users while assisting with infrastructure, security and IT projects.

Key Responsibilities

• Provide 2nd line support for hardware, software and Microsoft 365 issues
• Troubleshoot desktop, networking, printer and remote access problems
• Support Active Directory, Entra ID, Exchange Online and Teams
• Assist with server, cloud and network administration
• Support software deployments, upgrades and IT projects
• Apply security updates and assist with cyber security initiatives
• Maintain accurate documentation and deliver excellent customer service

Requirements

• Strong knowledge of Windows 10/11 and Microsoft 365
• Experience with Active Directory, Entra ID and Exchange Online
• Good understanding of TCP/IP, DNS and VPNs
• Experience supporting end:user devices
• Strong troubleshooting and problem:solving skills
• Experience with Intune, Hyper:V/VMware and Backup and Disaster Recovery Technologies would be desirable.
• Full UK driving licence

Please note as we receive a high level of applications we can only respond to applicants whose skills and qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010.