2nd Line IT Support Engineer – Windows, AD, Intune & M365

Back TO Work; City of Westminster; On-site; GBP 36,000 - 44,000; Full time

Job summary

Back TO Work in London seeks an experienced helpdesk technician to deliver professional support for prestigious legal firms in a central London setting. The role covers Windows troubleshooting, Office 365, AD/Entra/Exchange administration and device migrations.

You will be involved in rollouts, upgrades and server migrations, assisting users with Office issues and mobile device setups. A genuine technology interest and multitasking ability are essential.

Qualifications

• Exceptional customer-facing service skills.
• Calm under pressure and comfortable dealing with high-level individuals.
• Good knowledge of modern Windows and troubleshooting.
• Good knowledge of Microsoft Office for support and troubleshooting.
• Experience with mobile device setups and handset migrations.
• Experience administering Active Directory, Entra and Microsoft Exchange.
• Experience enrolling devices into Intune and Entra.
• Experience with PC migrations and user data transfer to new machines.
• Familiarity with and troubleshooting of Apple Macs.
• Networking knowledge including DNS, DHCP and IP subnetting.
• Good working experience of Microsoft 365, Intune and Conditional Access.
• Working knowledge of Mimecast, email filtering and SPF.
• Desirable: SonicWall or WatchGuard firewalls.
• Desirable: IP telephony knowledge.

Responsibilities

• Provide professional helpdesk support for prestigious legal firms in central London.
• Support rollouts, infrastructure upgrades, deployments and server migrations.
• Assist users with Microsoft Office issues and troubleshooting.
• Set up and migrate mobile devices to new handsets.
• Administer Active Directory, Entra and Microsoft Exchange.
• Enrol devices into Intune and Entra.
• Migrate user data during PC upgrades and replacements.
• Troubleshoot Apple Macs.
• Support networking and email security-related issues.

Job description

Back TO Work in London seeks an experienced helpdesk technician to deliver professional support for prestigious legal firms in a central London setting. The role covers Windows troubleshooting, Office 365, AD/Entra/Exchange administration and device migrations.

You will be involved in rollouts, upgrades and server migrations, assisting users with Office issues and mobile device setups. A genuine technology interest and multitasking ability are essential.