Desktop Engineer / 2nd/3rd Line Support Analyst

DGH Recruitment; Greater London; On-site; GBP 28,000 - 42,000; Full time

Job summary

DGH Recruitment in London is representing a client seeking a Desktop Engineer to provide 2nd/3rd line IT support across two London offices. This is a permanent, customer‑facing role with responsibility for delivering a great user experience to staff.

You will administer iPhone fleet via Apple Business Manager and Intune, work with colleagues to share knowledge within Global Service Desk, and engage with staff in person at the Tech Hub.

Qualifications

• Experience working within a professional services environment is essential.
• Strong knowledge of Microsoft 365 including Entra ID and Intune.
• Familiarity with DNS and DHCP configuration.
• Experience with Dynamics 365 is advantageous.

Responsibilities

• Administer the corporate-only iPhone fleet through Apple Business Manager and Intune MDM, including DEP enrolment, supervised device policies, and lifecycle refresh
• Dealing with customers in person at the Tech Hub
• Work with co-workers to increase knowledge across the Global Service Desk team

Skills

Professional services experience

Microsoft 365 stack (Entra ID, Intune,

Apple Business Manager / DEP enrolment

Customer facing support

ITSM ticket logging

DNS/DHCP configuration

Dynamics 365 experience

Job description

A fantastic opportunity has arisen for an Desktop Engineer / 2nd/3rd Line Support Analyst to join our London based client on a permanent basis.

Summary:

A role has arisen for a Desktop Support Engineer to join us to provide IT support to all areas within the firm, across our two London offices. This is a highly visible, customer‑facing role, with responsibility for delivering a great user experience to staff.

Key Responsibilities:

• Administer the corporate-only iPhone fleet through Apple Business Manager and Intune MDM, including DEP enrolment, supervised device policies, and lifecycle refresh
• Dealing with customers in person at the Tech Hub
• Work with co-workers to increase knowledge across the Global Service Desk team

Attributes/Skills:

• Experience working within a professional services environment is essential
• Demonstrable understanding of the Microsoft 365 suite, including Entra ID, Intune as well as DNS/DHCP
• Experience working with Dynamics 365 is highly beneficial
• Experience of logging tickets in ITSM call logging software