2nd Line Support Engineer

Back TO Work; City of Westminster; On-site; GBP 36,000 - 44,000; Full time

Job summary

Back TO Work in London seeks an experienced helpdesk technician to deliver professional support for prestigious legal firms in a central London setting. The role covers Windows troubleshooting, Office 365, AD/Entra/Exchange administration and device migrations.

You will be involved in rollouts, upgrades and server migrations, assisting users with Office issues and mobile device setups. A genuine technology interest and multitasking ability are essential.

Qualifications

• Exceptional customer-facing service skills.
• Calm under pressure and comfortable dealing with high-level individuals.
• Good knowledge of modern Windows and troubleshooting.
• Good knowledge of Microsoft Office for support and troubleshooting.
• Experience with mobile device setups and handset migrations.
• Experience administering Active Directory, Entra and Microsoft Exchange.
• Experience enrolling devices into Intune and Entra.
• Experience with PC migrations and user data transfer to new machines.
• Familiarity with and troubleshooting of Apple Macs.
• Networking knowledge including DNS, DHCP and IP subnetting.
• Good working experience of Microsoft 365, Intune and Conditional Access.
• Working knowledge of Mimecast, email filtering and SPF.
• Desirable: SonicWall or WatchGuard firewalls.
• Desirable: IP telephony knowledge.

Responsibilities

• Provide professional helpdesk support for prestigious legal firms in central London.
• Support rollouts, infrastructure upgrades, deployments and server migrations.
• Assist users with Microsoft Office issues and troubleshooting.
• Set up and migrate mobile devices to new handsets.
• Administer Active Directory, Entra and Microsoft Exchange.
• Enrol devices into Intune and Entra.
• Migrate user data during PC upgrades and replacements.
• Troubleshoot Apple Macs.
• Support networking and email security-related issues.

Job description

Salary: £40,000 - 40,000 per year

Requirements

• Exceptional customer-facing service skills
• Calm under pressure and comfortable dealing with high-level, demanding individuals
• Good knowledge of modern Windows and troubleshooting
• Good knowledge of Microsoft Office for support and troubleshooting
• Experience with mobile device setups and handset migrations
• Experience administering Active Directory, Entra and Microsoft Exchange
• Experience enrolling devices into Intune and Entra
• Experience with PC migrations and user data transfer to new machines
• Familiarity with and troubleshooting of Apple Macs
• Networking knowledge including DNS, DHCP and IP subnetting
• Good working experience of Microsoft 365, Intune and Conditional Access
• Working knowledge of Mimecast, email filtering and SPF
• Desirable: SonicWall or WatchGuard firewalls
• Desirable: IP telephony knowledge
• Genuine interest in technology
• Ability to multitask and manage sensitive documents
• Minimum of 4 years experience in flexible environments with a wide-ranging skill set

Responsibilities

• Provide professional helpdesk support for prestigious legal firms in central London
• Support rollouts, infrastructure upgrades, deployments and server migrations
• Assist users with Microsoft Office issues and troubleshooting
• Set up and migrate mobile devices to new handsets
• Administer Active Directory, Entra and Microsoft Exchange
• Enrol devices into Intune and Entra
• Migrate user data during PC upgrades and replacements
• Troubleshoot Apple Macs
• Support networking and email security-related issues

Technologies

• Active Directory
• Support
• Microsoft 365
• Mobile
• Security
• Windows
• Office 365

More

We provide professional helpdesk support for prestigious legal firms in the central London area. Our team is involved in a wide range of projects, including rollouts, infrastructure upgrades, deployments and server migrations, offering varied and hands-on work in a flexible environment. We are looking for someone with broad technical skills, strong customer service ability and a genuine interest in technology.

last updated 36 week of 2026