2nd Line IT Service Desk Engineer — Career Growth & Training

IDT Support Solutions Ltd; Warrington; On-site; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Training and certification support

Clear career progression into 3rd line or specialist roles

Job summary

A dynamic managed service provider in Warrington is seeking a 2nd Line Service Desk Engineer with at least 3 years of experience in an MSP environment. As part of a high-performing team, you will deliver quality support, manage tickets, and work with technologies such as Windows Server, Microsoft 365, and Azure. This full-time position offers opportunities for career progression and additional training, making it perfect for motivated individuals eager to develop their skills.

Qualifications

• A minimum of 3 years' experience working in an MSP environment is essential.
• Solid experience with Windows Server, Microsoft 365, Exchange, and Active Directory.
• Good knowledge of networking concepts including VLANs and TCP/IP.
• Familiarity with Azure and virtualisation technologies.

Responsibilities

• Deliver high-quality 2nd line support while managing 1st line tickets.
• Take ownership of support tickets, maintaining flow and meeting SLAs.
• Work across a broad technical environment including Microsoft 365 and Azure.
• Utilize monitoring tools to identify and resolve issues proactively.
• Develop skills and prepare for progression into 3rd line roles.

Skills

Windows Server

Microsoft 365

Networking (VLANs, WatchGuard, DNS, DHCP, TCP/IP)

Azure

Virtualisation (Hyper-V or VMware)

Clear communication

Client-focused mindset

Structured approach to technical issues

Flexibility

macOS (bonus)

ConnectWise (bonus)

Acronis (bonus)

Cisco switching (bonus)

VoIP (bonus)

Microsoft certifications (bonus)

Job description

A dynamic managed service provider in Warrington is seeking a 2nd Line Service Desk Engineer with at least 3 years of experience in an MSP environment. As part of a high-performing team, you will deliver quality support, manage tickets, and work with technologies such as Windows Server, Microsoft 365, and Azure. This full-time position offers opportunities for career progression and additional training, making it perfect for motivated individuals eager to develop their skills.