Hybrid IT Support Advisor 1st/2nd Line (Contract)

Focus Group; Shoreham-by-Sea; Hybrid; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Holiday Allowance

Enhanced maternity, paternity, and adp

Paid volunteering day

Job summary

Focus Group is seeking an experienced IT Technical Support Analyst for a fixed term role until March 2027. This hybrid position is based in Shoreham-by-Sea and offers a salary between £30,000 and £40,000 depending on experience.

Join a strong team of support engineers dedicated to delivering technical excellence to customers across the UK. The ideal candidate will possess solid experience in desktop support, with a strong knowledge of Microsoft 365, Intune, and Azure Virtual Desktop.

Qualifications

• Solid hands-on experience in an IT support role.
• Strong track record of resolving issues efficiently and professionally.
• Ability to manage and prioritize effectively in a busy environment.

Responsibilities

• Handle a mix of 1st and 2nd line support requests.
• Diagnose, troubleshoot, and resolve issues across desktop hardware and software.
• Communicate clearly with people at all levels of technical confidence.

Skills

Desktop support

Microsoft 365

Intune

Azure Virtual Desktop

Troubleshooting

User communication

Job description

Focus Group is seeking an experienced IT Technical Support Analyst for a fixed term role until March 2027. This hybrid position is based in Shoreham-by-Sea and offers a salary between £30,000 and £40,000 depending on experience.

Join a strong team of support engineers dedicated to delivering technical excellence to customers across the UK. The ideal candidate will possess solid experience in desktop support, with a strong knowledge of Microsoft 365, Intune, and Azure Virtual Desktop.